Kiara Forkner
Boise
Summary
Full time student at Boise State University, currently a freshman. Dynamic and results-oriented professional with extensive experience at Custom Seafood's, excelling in customer service and seafood processing. Demonstrated expertise in conflict resolution and staff training, enhancing operational efficiency and customer satisfaction. Proven ability to adapt and thrive in fast-paced environments, making significant contributions to team success.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Host
Acero Boards and Bottles
01.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Handled high-stress shifts, balancing reservations and walk-ins.
- Bussed tables with efficiency, making sure the tables were sanitized and up to standard for customers.
Customer Service Representative
Custom Seafoods
08.2022 - 08.2024
- Seasonal in summers
- Worked as a receiver; greeting customers, order processing, and obtaining their information
- Worked in retail; greeting customers, gift shop/retail store, processing costs
- Worked in processing line; bagging, vacuum sealing, and racking product
- Worked in boxing/freezer; organizing and collecting orders, boxing and packaging product, organizing customers' paperwork, addressing and aiding customers
- Performed managerial duties as required for each position.
Education
No Degree - Radiology/Kinesiology
Boise State University
Boise, ID01.2028
Skills
- Conflict Resolution
- Fast Learner
- Account Updating
- Team Player
- Product Knowledge
- Staff Training
- Logistics
- Customer Service
- Multitasking proficiency
- Professional appearance
- Table assignment coordination
Hobbies and Interests
- Volleyball
- Outdoor Activities
Timeline
Host
Acero Boards and Bottles
01.2025 - Current
Customer Service Representative
Custom Seafoods
08.2022 - 08.2024
No Degree - Radiology/Kinesiology
Boise State University
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