Kiersten Hartung
Boise
Summary
Proven leader and dedicated team player with a track record of enhancing customer satisfaction at Enphase. Leveraged strong organizational skills and attention to detail to streamline operations, achieving efficient problem resolution. Excelled in fostering positive relationships, both within teams and with customers, significantly contributing to a culture of positive customer experiences and operational excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Enphase
06.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained up-to-date knowledge of product and service changes.
Supervisor of Operations
Teleperformance USA
10.2021 - 06.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Developed and maintained relationships with external vendors and suppliers.
Restaurant Hostess
Texas Roadhouse
05.2018 - 01.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Education
High School Diploma -
Capital Senior High School
Boise, ID06-2020
Skills
- Customer service
- Attention to Detail and Organized
- Team Player
- Documentation
Timeline
Customer Service Representative
Enphase
06.2024 - Current
Supervisor of Operations
Teleperformance USA
10.2021 - 06.2024
Restaurant Hostess
Texas Roadhouse
05.2018 - 01.2021
High School Diploma -
Capital Senior High School
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