Kierstyn Peterson
Payette
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
T/L Customer Care Specialist - Inventory Solutions
Insurance Auto Auctions
03.2022 - Current
- Review title documents for accuracy and compliance with state regulations.
- Review provider files for alternate disposal or abandonment eligibility through provider reviews on a monthly basis.
- Assists close/clone team with incoming abandonment requests by reviewing disposal forms uploaded and file notation then adding to our teams shared spreadsheet for processing.
- Assists on processing files through IDCH and WVCH.
- Review and work special projects assigned by manager.
- Assist with process training for team members learning new states/processes.
Title Specialist
Insurance Auto Auctions
09.2018 - 03.2022
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Conducted DMV record searches to verify vehicle ownership history and potential liens.
- Enhanced document accuracy by reviewing and verifying titles for correctness.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Assisted management in creating workflow processes for increased productivity.
- Assisted in training for new employees.
- Worked alongside management to create training documents specific to WA processing.
- Communicated with customers to resolve title issues and assist with document signing confusions.
Education
High School Diploma -
Kentwood High School
Covington06-2011
Skills
- Quality assurance
- Customer service excellence
- Problem resolution
- Project management
- Data entry
- Documentation and reporting
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Task prioritization
- Stress management
- Punctuality and reliability
- Understanding customer needs
Timeline
T/L Customer Care Specialist - Inventory Solutions
Insurance Auto Auctions
03.2022 - Current
Title Specialist
Insurance Auto Auctions
09.2018 - 03.2022
High School Diploma -
Kentwood High School
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