Kileah Crum
Sandpoint
Summary
Energetic and personable with natural talent for customer service and problem-solving. Understanding of guest relations and hospitality, coupled with strong communication and organizational skills. Committed to creating memorable experiences and ensuring guest satisfaction.
Overview
2
2
years of professional experience
Work History
Concierge
Hotel Ruby
09.2024 - Current
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Cashier
Dairy Depot
06.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Server
Sweet Lou's
08.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Improved dining experience by providing prompt, attentive service to guests.
Education
Associate of Applied Science - Paralegal Studies
North Idaho College
Coeur D'Alene, ID01-2011
High School Diploma -
Bonners Ferry High School
Bonners Ferry, ID05-2006
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Hospitality
- Exceptional communication
- Safety procedures
- Cash handling
- Vendor interaction
- Effective decision making
- Quality assurance
Timeline
Concierge
Hotel Ruby
09.2024 - Current
Cashier
Dairy Depot
06.2024 - 09.2024
Server
Sweet Lou's
08.2023 - 11.2023
Associate of Applied Science - Paralegal Studies
North Idaho College
High School Diploma -
Bonners Ferry High School
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