Kim Harris
Boise
Summary
Dynamic professional with a proven track record at Daltile Sales Service Center, excelling in customer relationship management and upselling techniques. Leveraged product knowledge and presentation skills to significantly increase sales revenue, while ensuring customer satisfaction. Collaborates effectively with teams to drive product benefits and achieve goals.
Overview
30
30
years of professional experience
Work History
Design Sales Consultant
Daltile Sales Service Center
Boise
11.2021 - 03.2025
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Advised customers on best practices when using company products or services.
- Analyzed customer needs and preferences to recommend appropriate products.
- Maintained accurate records of all sales activities in Salesforce.
- Provided detailed product information to customers, including features, prices, and availability.
- Participated in regular training sessions on new products, services, and industry trends.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Identified areas of improvement within existing processes and procedures.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Lifestyle Coach and Director
Revel Independant Living
Eagle
07.2017 - 09.2021
- Conducted assessments of current lifestyle behaviors in order to identify areas where improvement is needed.
- Facilitated goal setting workshops for groups of individuals seeking lifestyle changes.
- Led interactive educational seminars focusing on a variety of topics such as mindful eating or physical fitness programs.
- Collaborated with other healthcare professionals such as dieticians or personal trainers when necessary.
- Created engaging content for social media accounts that promote healthy living strategies.
- Delivered presentations at conferences or events focused on promoting healthy lifestyles among all ages.
- Led group sessions and encouraged discussion to improve results for individuals.
- Helped clients identify goals, obstacles and strategies for attaining greater fulfillment.
- Research and planning for the calendar and engaging activities for the community. Scheduled maintenance of ever-changing details.
Sales Representative
Daltile Sales Service Center
Boise
01.1995 - 06.1998
- Organized client visits, presentations, product demonstrations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Replenished and arranged items to maintain appearance.
- Analyzed customer feedback to improve products and services.
- Identified opportunities for cross-selling additional products and services.
- Researched competitors' products, prices, and sales techniques.
- Developed key customer relationships to increase sales.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
Education
High School Diploma -
Meridian High School
Meridian, ID. 05-1988
Skills
- Salesforce management
- Customer relationship management
- Upselling techniques
- Product knowledge
- Customer satisfaction
- Presentation skills
Timeline
Design Sales Consultant
Daltile Sales Service Center
11.2021 - 03.2025
Lifestyle Coach and Director
Revel Independant Living
07.2017 - 09.2021
Sales Representative
Daltile Sales Service Center
01.1995 - 06.1998
High School Diploma -
Meridian High School
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