Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Kimberly Archer

Kimberly Archer

Boise

Summary

Professional with extensive experience in hospitality management, prepared to lead hotel operations with focus on excellence and efficiency. Skilled in team leadership, customer service, and strategic planning, ensuring seamless operations and high guest satisfaction. Known for adaptability, strong communication, and fostering collaborative work environment. Consistently achieves results through effective problem-solving and innovative approaches.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Human Capital Officer

Dhillon Hotel Management
09.2022 - Current
  • Lead HR operations across a multi-brand hotel portfolio supporting 300+ employees.
  • Implemented robust onboarding and training programs, increasing new hire retention by 35%.
  • Boosted employee satisfaction scores by 28% through multi-level engagement initiatives.
  • Standardized HR policies and handbooks to ensure brand-wide compliance and consistency.
  • Reduced turnover by 42% through strategic workforce planning and development programs.
  • Championed DEI workshops, enhancing workplace inclusion and cultural competency.
  • Partnered with GMs to optimize labor forecasting, decreasing unplanned labor costs by 18%.
  • Overhauled performance review process, achieving 100% on-time completion and accountability.
  • Rolled out recognition and retention programs, increasing employee longevity by 22%.

General Manager

Holiday Inn Express
08.2021 - 09.2022
  • Company Overview: (Dhillon Hotel Management)
  • Managed 159-room hotel generating $7.4M in revenue; grew revenue by $2.9M YoY.
  • Increased ADR by $21.12 while reducing labor costs by 25% and operating costs by 20%.
  • Improved IHG Guest Love Score from 81 to 90+, placing in top performance tier.
  • Recognized with the highest RevPAR Gain Award across the region.
  • (Dhillon Hotel Management)

General Manager

Holiday Inn Express
01.2014 - 08.2021
  • Increased NOI by 25%, ADR by 5%, and guest satisfaction by 12%.
  • Directed full operations and oversaw successful $3.5M property renovation.
  • Achieved a 55% reduction in employee turnover through leadership development.

Accounting Manager / Finance Director

STR Property Restoration, Job Corps Centers
01.2006 - 01.2013
  • Company Overview: Various Locations
  • Led multi-site accounting teams managing $7M+ in budgets.
  • Reversed a $400K operations deficit, generating a $117K surplus within one year.
  • Various Locations

Education

MBA - Business Administration

University of Tennessee at Chattanooga
01.2013

B.S. - Accounting

Weber State University
01.1999

Skills

  • Talent Acquisition & Retention
  • HR Compliance & Employee Relations
  • Operational Leadership & Multi-Property Oversight
  • Budgeting, Forecasting & Cost Control
  • Team Development & Engagement
  • Guest Satisfaction & Brand Standards
  • Brand management
  • Guest relations
  • Vendor interaction
  • Revenue generation

Affiliations

SKAL

Boise Chamber

BSU Partner


Certification

  • Marriott Executive Development Program
  • IHG General Manager Certification (2018)
  • Certified Pool Operator (CPO)
  • Hotel/Motel Operations Certification

Timeline

Human Capital Officer

Dhillon Hotel Management
09.2022 - Current

General Manager

Holiday Inn Express
08.2021 - 09.2022

General Manager

Holiday Inn Express
01.2014 - 08.2021

Accounting Manager / Finance Director

STR Property Restoration, Job Corps Centers
01.2006 - 01.2013

B.S. - Accounting

Weber State University

MBA - Business Administration

University of Tennessee at Chattanooga

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Kimberly Archer