Kimberly Kaiser
Mountain Home
Summary
Experienced Lead Trainer with a strong focus on employee engagement and kitchen safety. Developed innovative training programs that enhanced team efficiency and operational excellence across multiple locations.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Lead Trainer
Pilot Travel Centers
Mountain Home, ID
07.2002 - Current
- Developed and delivered comprehensive training programs for operational excellence across multiple locations.
- Facilitated onboarding processes, ensuring new hires adapted quickly to company standards and procedures.
- Mentored junior trainers, enhancing their skills in effective teaching methodologies and adult learning principles.
- Collaborated with management to identify training needs and implement targeted development initiatives.
- Trained new team members on best practices for customer service excellence and system navigation.
- Trained culinary staff on food preparation standards and safety protocols.
- Developed and implemented innovative cooking techniques to enhance menu offerings.
- Led initiatives to improve workflow processes, resulting in increased team efficiency and productivity.
Education
High School Diploma -
California State University, Chico
Chico, CA06-1997
Skills
- Training delivery
- Instructional design
- Curriculum design
- Training needs analysis
- Learning management systems
- Learning methodologies
- Assessment strategies
- Team management
- Employee engagement
- Mentoring
- Coaching techniques
- Performance evaluation
- Staff scheduling
Certification
Food safety certificate , Customer service certificate
Timeline
Lead Trainer
Pilot Travel Centers
07.2002 - Current
High School Diploma -
California State University, Chico