Kimberly King
Hayden,ID
Summary
Results-driven financial professional with extensive experience in credit union operations, consumer lending, and team leadership. Adept at fostering strong member relationships, driving revenue growth, and ensuring regulatory compliance. Proven ability to lead and train staff, oversee branch operations, and enhance customer engagement strategies. Seeking an Assistant Branch Manager role to leverage leadership and financial expertise to support organizational success.
Overview
19
19
years of professional experience
Work History
Financial Service Representative 3
Numerica Credit Union
04.2024 - Current
- Strengthen member relationships through expert product knowledge and tailored financial solutions
- Execute strategic engagement initiatives to drive revenue and improve member experience
- Support branch operations through in-person consultations and relationship management
- Manage consumer and business accounts, including IRA and fiduciary accounts
Senior Branch Solutions Specialist
Global Credit Union
11.2023 - 04.2024
- Coached and mentored branch employees on lending products, policies, and best practices
- Led member engagement efforts to enhance service experience and financial solutions
- Provided leadership oversight for assigned branches, ensuring operational excellence
Senior Lending Solutions Specialist
BECU
04.2021 - 11.2023
- Oversaw loan application processes from underwriting to final approval
- Conducted financial analysis to support loan decisions
- Implemented process improvements to optimize lending operations
- Trained branch employees on lending policies and products
Member Service Representative
OnPoint Community Credit Union
06.2019 - 03.2021
- Assisted members with personalized financial solutions and account management
- Promoted and cross-sold banking products to enhance member engagement resulting in ranking within top 5% of the credit union for top performers
- Processed loan applications and conducted financial analyses
- Managed consumer and business accounts, including IRA and fiduciary accounts
Specialty Loan Operations Processor
First Interstate Bank
02.2018 - 06.2019
- Interpreted legal documents for accurate loan processing and compliance
- Reconciled general ledger accounts to ensure financial accuracy
- Managed participation loans, swap loans, SBA loans, and other specialty loan products
Financial Service Consultant
Oregon State Credit Union
09.2016 - 01.2018
- Educated members on financial products and identified opportunities for financial growth
- Conducted financial analysis to support loan decisions
- Managed consumer and business accounts, including IRA and fiduciary accounts
Previous Customer Service & Sales Roles
T-Mobile, Alaska Communications, AT&T
01.2006 - 12.2016
- Provided customer service and sales support in high-volume environments
- Managed cash handling, account services, and customer inquiries
Education
Mortgage Educators and Compliance Certification -
01.2023
Associate of Applied Science - Business
Chemeketa Community College
Salem, OR01.2011
Skills
- Branch Operations Management
- Team Leadership & Coaching
- Consumer Lending & Underwriting
- Regulatory Compliance
- Customer Relationship Management
- Credit Union Products & Services
- Business Development & Revenue Growth
- Symitar & Financial Software Proficiency
Affiliations
Lake City High School Music Supporters, President, 09/2022, Present
Timeline
Financial Service Representative 3
Numerica Credit Union
04.2024 - Current
Senior Branch Solutions Specialist
Global Credit Union
11.2023 - 04.2024
Senior Lending Solutions Specialist
BECU
04.2021 - 11.2023
Member Service Representative
OnPoint Community Credit Union
06.2019 - 03.2021
Specialty Loan Operations Processor
First Interstate Bank
02.2018 - 06.2019
Financial Service Consultant
Oregon State Credit Union
09.2016 - 01.2018
Previous Customer Service & Sales Roles
T-Mobile, Alaska Communications, AT&T
01.2006 - 12.2016
Mortgage Educators and Compliance Certification -
Associate of Applied Science - Business
Chemeketa Community College
Similar Profiles
Britni HelgesenBritni Helgesen
Assistant Vice President Business Optimization/PMO at Numerica Credit UnionAssistant Vice President Business Optimization/PMO at Numerica Credit Union
Andy StirlingAndy Stirling
Senior Vice President - Retail at Numerica Credit UnionSenior Vice President - Retail at Numerica Credit Union
Jessica JaklichJessica Jaklich
Contractor - Collector at Numerica Credit UnionContractor - Collector at Numerica Credit Union