Kimberly Smith
Nampa,ID
Summary
With nearly a decade of customer service experience, I am highly
dedicated to providing the best care and service possible.
Overview
14
14
years of professional experience
Work History
Veterinary Receptionist
Ada Veterinary Hospital
Meridian, ID
04.2025 - Current
- Serve as the first point of contact for clients, providing friendly, compassionate service in person and over the phone.
- Schedule appointments, manage calendars, and coordinate patient flow to support veterinarians and technicians.
- Maintain accurate patient records, update client information, and ensure compliance with confidentiality standards.
- Process payments, handle invoicing, and manage cash and card transactions with accuracy.
- Communicate clearly with pet owners regarding appointment details, basic care instructions, and follow-up needs.
- Support a fast-paced clinical environment while maintaining professionalism and empathy for clients and patients.
Customer Service Representative
Brita's Old Town Garden
Seal Beach, CA
10.2024 - 03.2025
- Provided exceptional customer service by greeting customers, answering inquiries, and offering personalized advice on plant care, fertilizers, and gardening techniques.
- Managed daily plant care, including watering, deadheading, and arranging display setups to maintain a vibrant and appealing store environment.
- Handled cash and card transactions, phone inquiries, store opening and closing procedures, and customer complaint resolution.
- Trained and onboarded new employees, ensuring understanding of store procedures and customer service expectations.
Interior Designing Consultant
True Design Cabinet Manufacturing
Santa Fe Springs, CA
04.2023 - 07.2024
- Responsibilities included, but were not limited to cash handling, running errands, doing field measurements, using computer software such as KCD, AutoCAD, and Sketchup to build kitchens, cabinetry, and furniture for residential and commercial projects. Walking through colors, materials, fixtures, appliances, etc., to ensure that each and every client has all options available to them.
- During the construction process, I know that it can be very stressful for the client. I believe in having a connection with every client, going on site to discuss any question or concern the client might have. I am there to help ease their mind, clarify their thoughts, and make their ideas come to life.
Family Nanny
Private Client
Santa Fe Springs, CA
03.2023 - 06.2024
- Responsibilities included, but not limited to, changing diapers, food handling, food prepping, nap times, walking through daily routines of working on our manners, grammar, numbers, words, and sentences, reading books, building crafts, and doing art projects.
- Making sure that each and every day, we are learning something new and exciting, working together, growing together, creating structure, routine, and a healthy, happy, mindful environment.
Custom Blind Specialist/Customer Service Representative
Lowes Home Improvement
Long Beach, CA
09.2021 - 11.2022
- Responsibilities included, but were not limited to, stocking shelves, cutting blinds, conducting inventory checks, walking through each and every detail, answering any questions the customer may have, going through dimensions, vendors, colors, and materials to ensure the customer has every option available.
- While maintaining my own department with a busy schedule, I answered phone calls, customer follow-ups, handled and filed signed documents, and worked with outside contractors, as well as vendors, to make sure that every customer receives the absolute best customer service.
In Home Caregiver
Private Care
Lakewood, CA
01.2022 - 08.2022
- Responsibilities included, but were not limited to, house cleaning, meal prepping, feeding, bathing, diaper changes, laundry, handling medication, as well as giving shots. Responded promptly to emergency situations in a calm manner. Making sure each and every client is happy, comfortable, and receives nothing but the best care.
- Along with my job and duties as a caregiver, one of the best parts is that I get the opportunity to develop wonderful relationships with not only the clients but their family members and caregivers of clients.
In Home Caregiver
Private Care
Long Beach, CA
05.2019 - 04.2020
- Responsibilities included, but were not limited to, house cleaning, meal prepping, feeding, bathing, diaper changes, laundry, handling medication, as well as giving shots. Responded promptly to emergency situations in a calm manner. Making sure each and every client is happy, comfortable, and receives nothing but the best care.
- Along with my job and duties as a caregiver, one of the best parts is that I get the opportunity to develop wonderful relationships with not only the clients but their family members and caregivers of clients.
Sales Associate
Hobby Lobby
Lakewood, CA
11.2018 - 02.2019
- Responsibilities included, but not limited to, stocking shelves, front and facing products, receiving and unloading truckloads, cash handling, answering phone calls, and making sure each and every customer receives nothing but the best customer service.
Sales Associate/Customer Service Representative
Orchard Supply Hardware
Cerritos, CA
01.2016 - 10.2018
- Responsibilities included, but not limited to, greeting, retail, inventory control, stocking, customer orders, cash handling, and balancing cash drawer. Walking through any question the customer may have, while checking every resource available to help the customer find what they are looking for.
- I performed opening and closing procedures, excellent display setups, customer follow-up with both customers and associates to ensure complete satisfaction with their purchase.
Bulk Department/Customer Service Representative
Andy's Produce Markets
Sebastopol, CA
05.2012 - 11.2015
- Responsibilities included, but not limited to, receiving and unloading truckloads, inventory control, food measuring, food packing, food labeling, and restocking the store front.
- Customer follow-ups on special orders, answering phone calls, discussing products with vendors, and scheduling deliveries, while maintaining a clean and clutter-free environment.
Education
High School Diploma -
Laguna Beach High School
Laguna Beach, CA01-2013
Skills
- Landscaping
- Construction
- Home Repairs
- Animal Care
- Child Care
Timeline
Veterinary Receptionist
Ada Veterinary Hospital
04.2025 - Current
Customer Service Representative
Brita's Old Town Garden
10.2024 - 03.2025
Interior Designing Consultant
True Design Cabinet Manufacturing
04.2023 - 07.2024
Family Nanny
Private Client
03.2023 - 06.2024
In Home Caregiver
Private Care
01.2022 - 08.2022
Custom Blind Specialist/Customer Service Representative
Lowes Home Improvement
09.2021 - 11.2022
In Home Caregiver
Private Care
05.2019 - 04.2020
Sales Associate
Hobby Lobby
11.2018 - 02.2019
Sales Associate/Customer Service Representative
Orchard Supply Hardware
01.2016 - 10.2018
Bulk Department/Customer Service Representative
Andy's Produce Markets
05.2012 - 11.2015
High School Diploma -
Laguna Beach High School