Kimberly Thatcher
Twin Falls
Summary
Dynamic customer service professional with a proven track record at Sage Supply, Inc., excelling in account management and staff training. Adept at utilizing QuickBooks for accurate financial transactions while fostering strong customer relationships. Recognized for enhancing service quality and operational efficiency, consistently exceeding performance goals.
Overview
6
6
years of professional experience
Work History
Customer Service Support Professional
Sage Supply, Inc
09.2022 - Current
- Started with Road Work Ahead Traffic Services as a flagger and took a customer service job with Road Work Ahead Construction Supply (later merged with Sage Supply) in September 2022.
- Learned and maintained a working knowledge of the major products offered to address general questions asked by customers and direct the individual to the appropriate staff, offering additional technical details if needed.
- Properly handled and recorded all sales transactions (cash, check, credit card, charge account) with customers and correctly entered in QuickBooks. Accurate handling of checks received, petty cash, cash till, and completion of deposit slips.
- Ensured invoices sent to customers were accurate and descriptive and statements sent to customers are accurate as well.
- Created and maintained customer relationships.
- Responded to customer requests for products, services, and company information.
- Created SOP binder for future employees.
Quilter
Everton Mattress Factory
04.2021 - 08.2022
- Adhered to a strict production schedule, and met and exceeded production goals.
- Maintained machinery and equipment.
- Managed and prevented unnecessary waste.
- Trained multiple people to be able to successfully run quilting machines.
Sales Lead Keyholder
Boot Barn
03.2020 - 03.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened and closed store 4-5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Education
Bachelor of Science - Operations Management
College of Southern Idaho
Twin Falls, ID05-2026
Associate of Applied Science - Business Management/Entrepreneurship
College of Southern Idaho
Twin Falls, ID05-2022
High School Diploma -
Canyon Ridge High School
Twin Falls, ID05-2020
Skills
- QuickBooks Desktop
- Account Management
- Purchasing
- Inventory Management
- Customer Service and Relations
- Staff Training
Timeline
Customer Service Support Professional
Sage Supply, Inc
09.2022 - Current
Quilter
Everton Mattress Factory
04.2021 - 08.2022
Sales Lead Keyholder
Boot Barn
03.2020 - 03.2021
Bachelor of Science - Operations Management
College of Southern Idaho
Associate of Applied Science - Business Management/Entrepreneurship
College of Southern Idaho
High School Diploma -
Canyon Ridge High School