Kimberly Williams
Coeur d'Alene
Summary
Versatile and dynamic, adept in coffee preparation and customer service, I significantly enhanced the customer experience at Bakery by the Lake. Expert in inventory management and communication, my leadership increased efficiency and fostered a positive team environment, showcasing adaptability under pressure and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Manager/Barista
Bakery by the Lake
Coeur D'Alene
10.2023 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained cleanliness of the café area and equipment.
- Supervised junior baristas during their shifts ensuring they followed established protocols for preparing coffee drinks correctly.
- Maintained knowledge of current menu items, ingredients, preparations methods, prices, promotions.
- Verified that all equipment was functioning properly before opening the café for business each day.
- Received payments from customers and made change as necessary.
- Restocked product displays based on demand and projected sales.
- Sliced fruits, vegetables and meats for use in food service.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Performed cash handling duties including counting money at the start and end of shift and balancing receipts with cash drawer totals at end of shift.
Cashier
Top This Frozen Yogurt
Coeur D'Alene
02.2023 - 08.2023
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Performed other duties as assigned by management.
- Greeted customers promptly and responded to questions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Welcomed customers, offering assistance to help find store items.
In-Home Nanny
Lars and Lacy Garcia
Hayden
02.2022 - 08.2023
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Organized age-appropriate educational activities to stimulate learning and development.
- Enforced discipline in a respectful manner consistent with parental expectations.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Prepared nutritious meals and snacks to meet dietary needs and preferences.
- Encouraged good manners among children by modeling appropriate behavior.
- Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
- Monitored playtime to prevent overuse of technology, television, or other influences.
In-Home Nanny
Matt and Sharon Anderson
Coeur D'Alene
11.2021 - 08.2022
- Monitored children's behavior and reported concerns and milestones to parents.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Organized age-appropriate educational activities to stimulate learning and development.
- Provided direct-care services for children of varying ages.
- Enforced discipline in a respectful manner consistent with parental expectations.
- Prepared nutritious meals and snacks to meet dietary needs and preferences.
- Encouraged good manners among children by modeling appropriate behavior.
- Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Ensured physical and social well-being of each child.
Education
High School Diploma -
Homeschooled
Coeur D'Alene, ID01-2024
Skills
- Coffee preparation
- Equipment maintenance
- Customer service
- Cash handling
- Inventory management
- Menu knowledge
- Communication skills
- Time management
- Adaptability under pressure
- Food safety
Affiliations
- Involved in the 4-H program for 10 years
- Raised 4-H market hogs to sell at the North Idaho State Fair
- Ride and show horses
Timeline
Manager/Barista
Bakery by the Lake
10.2023 - Current
Cashier
Top This Frozen Yogurt
02.2023 - 08.2023
In-Home Nanny
Lars and Lacy Garcia
02.2022 - 08.2023
In-Home Nanny
Matt and Sharon Anderson
11.2021 - 08.2022
High School Diploma -
Homeschooled
Similar Profiles
Nayeli ChavezNayeli Chavez
Baker/Barista at Lake Chelan Artisan BakeryBaker/Barista at Lake Chelan Artisan Bakery
Bailey HastingsBailey Hastings
Bakery Worker at Lake City BakeryBakery Worker at Lake City Bakery
Georgia CUMMINSGeorgia CUMMINS
Assistant Bakery Manager at Lake Mulwala BakeryAssistant Bakery Manager at Lake Mulwala Bakery