Kira Hale
POCATELLO
Summary
Dedicated Direct Care Supervisor experienced in enhancing service delivery and client satisfaction. Skilled in behavioral management and team training, ensuring compliance with care protocols while maintaining accurate documentation of client progress.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Direct Care Worker
Community Connections Inc.
Pocatello, ID
02.2026 - Current
- Assisted clients with daily living activities, promoting independence and dignity.
- Provided emotional support to individuals, fostering a positive environment.
- Implemented care plans, ensuring adherence to organizational standards.
- Maintained accurate documentation of client progress and behavior changes.
- Monitored client health and safety, reporting concerns promptly to supervisors.
- Adapted communication styles to effectively engage diverse client populations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
Direct Care Supervisor
Rockwell Care Services
Pocatello, ID
08.2024 - 08.2025
- Collaborated with team members to enhance service delivery and client satisfaction.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted disabled clients to support independence and well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Participated in training sessions to improve caregiving techniques and knowledge of best practices.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Provided emotional support to individuals, fostering a positive environment.
- Maintained accurate documentation of client progress and behavior changes.
- Monitored client health and safety, reporting concerns promptly to supervisors.
- Supervised daily operations of direct care staff, ensuring adherence to care protocols.
- Coordinated training sessions for new team members, enhancing knowledge of patient care standards.
Paraprofessional
Connor Academy
Pocatello, ID
08.2023 - 05.2024
- Supported classroom activities by implementing individualized learning plans for diverse student needs.
- Assisted in managing classroom behavior, promoting a positive and respectful learning environment.
- Monitored student progress and provided constructive feedback to improve academic performance.
- Facilitated communication between students, parents, and staff, ensuring transparency and support for all parties involved.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported teachers in grading assignments, ensuring timely feedback for students.
- Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
Education
High School Diploma -
Pocatello High School
Pocatello, IDSkills
- Patient care
- Medication administration
- Reliability and punctuality
- Meal preparation
- First aid and safety
- Behavioral management
- Community activities
- Time management
Certification
CPR and First aid
Timeline
Direct Care Worker
Community Connections Inc.
02.2026 - Current
Direct Care Supervisor
Rockwell Care Services
08.2024 - 08.2025
Paraprofessional
Connor Academy
08.2023 - 05.2024
High School Diploma -
Pocatello High School