Kira Suthers
CHUBBUCK
Summary
Dynamic professional with a proven track record at Texas Roadhouse, adept in customer service and team collaboration. Excelled in high-pressure environments, enhancing guest satisfaction and operational efficiency. Skilled in multitasking and adaptability, demonstrated leadership in emergency response. Achieved significant improvements in service delivery and team performance. Practical with well-honed supervisory skills. Certified in CPR and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host/ Togo Host/ SA
Texas Roadhouse
09.2022 - Current
- Handled high-pressure situations as well as confrontations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided accurate information to guest questions as well as take To-go orders over the phone quickly and efficiently.
- Supported servers, food runners, and bussers with keeping dining area organized and ready.
- Managed the safety of our guests and employees by constantly monitoring the dining area and proving solutions to unique problems.
- Contributed to team success through effective communication and cooperation with my FOH coworkers as well as BOH.
- Assisted managers with quickly resolving service- and food-related issues to the best of my abilities.
Swim Instructor/ Life Guard
Elevate Fitness
02.2021 - 04.2022
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Took notes strengths and weaknesses of each child in class to track progress.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
Server Assisting
Villanos
11.2019 - 12.2019
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Provided assistance with seasonal tasks such as holiday fundraisers and parades.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Education
High School Diploma -
Pocatello High School
Pocatello, ID06.2023
No Degree - Emergency Medical Technician
Career Technical Education
Pocatello, ID05.2023
No Degree - Essentials of Fire Fighting
Career Technical Education
Pocatello, ID05.2022
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to Change
- BLS Certified
- Efficient Organization
- Leadership Qualities
- Adaptability in Emergencies
- General Maintenance
Certification
- ServSafe
- Basic Life Support
- Fire I
- Wildland Fire Fighting
- Structural Fire Fighting
- HAZMAT
- Incident Command
- Knowledge of Emergency Medicine
- Knowledge of Medical Terminology
- HIPPA
Timeline
Host/ Togo Host/ SA
Texas Roadhouse
09.2022 - Current
Swim Instructor/ Life Guard
Elevate Fitness
02.2021 - 04.2022
Server Assisting
Villanos
11.2019 - 12.2019
High School Diploma -
Pocatello High School
No Degree - Emergency Medical Technician
Career Technical Education
No Degree - Essentials of Fire Fighting
Career Technical Education
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