Kirana Yuniar R
Jakarta Pusat,DKI Jakarta
Summary
Organised and dependable operations staff with 8 years of experience. Successful at managing multiple priorities with positive attitude. Hard-working with strong organisational skills. Enthusiastic with knowledge of resolving customer problems. Willing to take on greater responsibilities to meet team goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Guest Relations Officer
Desa Potato Head
Badung , Bali
02.2024 - 05.2024
- Enhanced guest satisfaction by promptly addressing inquiries and complaints.
- Fostered a welcoming atmosphere for improved guest experience.
- Boosted hotel reputation with professional handling of guest relations issues.
- Established rapport with diverse clientele to facilitate smooth communication.
Operations Staff
PT. Goto Gojek Tokopedia
Bali - Surabaya , East Java Bali Nusra
08.2015 - 08.2023
- Boosted customer satisfaction with prompt resolution of queries and complaints.
- Improved team efficiency by streamlining operational processes.
- Contributed to team meetings, provided valuable insights towards process improvement.
- Facilitated smooth workflow to expedite project completion.
- Maintained clean, safe and orderly warehouse space.
- Managed inventory control for optimised stock levels.
Education
Bachelor of Business Administration - Management
Universitas Warmadewa
Denpasar, Bali 06.2017 - 08.2022
Skills
- Customer relations coordination
- Self-driven Motivation
- Problem Solving Expertise
- Attention to detail
- Collaborative Teamwork
- Efficient time management
Languages
Indonesian
Native
English
Upper intermediate
Affiliations
- Gym and some sports
Timeline
Guest Relations Officer
Desa Potato Head
02.2024 - 05.2024
Bachelor of Business Administration - Management
Universitas Warmadewa
06.2017 - 08.2022
Operations Staff
PT. Goto Gojek Tokopedia
08.2015 - 08.2023
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