Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
Kirana Yuniar R

Kirana Yuniar R

Jakarta Pusat,DKI Jakarta

Summary

Organised and dependable operations staff with 8 years of experience. Successful at managing multiple priorities with positive attitude. Hard-working with strong organisational skills. Enthusiastic with knowledge of resolving customer problems. Willing to take on greater responsibilities to meet team goals.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

Guest Relations Officer

Desa Potato Head
Badung, Bali
2024.02 - 2024.05
  • Enhanced guest satisfaction by promptly addressing inquiries and complaints.
  • Fostered a welcoming atmosphere for improved guest experience.
  • Boosted hotel reputation with professional handling of guest relations issues.
  • Established rapport with diverse clientele to facilitate smooth communication.

Operations Staff

PT. Goto Gojek Tokopedia
Bali - Surabaya, East Java Bali Nusra
2015.08 - 2023.08
  • Boosted customer satisfaction with prompt resolution of queries and complaints.
  • Improved team efficiency by streamlining operational processes.
  • Contributed to team meetings, provided valuable insights towards process improvement.
  • Facilitated smooth workflow to expedite project completion.
  • Maintained clean, safe and orderly warehouse space.
  • Managed inventory control for optimised stock levels.

Education

Bachelor of Business Administration - Management

Universitas Warmadewa
Denpasar, Bali
2017.06 - 2022.08

Skills

  • Customer relations coordination
  • Self-driven Motivation
  • Problem Solving Expertise
  • Attention to detail
  • Collaborative Teamwork
  • Efficient time management

Languages

Indonesian
Native
English
Upper intermediate

Affiliations

  • Gym and some sports

Timeline

Guest Relations Officer

Desa Potato Head
2024.02 - 2024.05

Bachelor of Business Administration - Management

Universitas Warmadewa
2017.06 - 2022.08

Operations Staff

PT. Goto Gojek Tokopedia
2015.08 - 2023.08
Kirana Yuniar R