KM ERRY YOGA SUGAMA PUTRA W
Branch Manager
Jakarta,JK
Summary
Enterprising and strategic Director of Operations and Compliance with over 15 years of leadership experience in the banking sector. Proven track record in managing assets exceeding Rp 250 Billion, driving operational efficiency, consistently delivering top-tier performance. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Branch Manager
PT BPR Lestari Banten
03.2026 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions to ensure objectives were met or exceeded
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity
- Managed branch financials, including budgeting, forecasting, and expense tracking, to support accurate reporting and informed decision-making
- Enhanced service quality and resolved client issues promptly, contributing to improved customer satisfaction ratings
- Maintained friendly and professional customer interactions
Director of Operations and Compliance
PT BPR Lestari Jakarta
11.2018 - 02.2026
- Oversaw daily operations across multiple departments, enhancing coordination and execution of tasks to meet organizational objectives
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks
- Improved operational efficiency by streamlining process and implementing innovative solutions
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings
- Mitigated risks by developing comprehensive contingency plans that ensure business continuity during unforeseen events or challenges
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits/checks
- Promoted safety culture by enforcing compliance with regulations and policies, conducting regular audits to ensure adherence and mitigate risks
- Streamlined processes and implemented innovative solutions to enhance operational efficiency and effectiveness
- Monitored budget and utilized operational resources
Marcom Manager
PT BPR Lestari Bali
09.2011 - 10.2018
- Managed vendor relationships to ensure timely delivery of quality materials, contributing to campaign effectiveness
- Optimized website content for improved SEO performance, driving increased organic traffic and lead generation
- Spearheaded social media strategy to grow online presence and foster stronger relationship with customers
- Collaborated with sales teams on training initiatives to enhance product knowledge and align messaging for improved sales support
- Created compelling case studies highlighting client success stories, reinforcing brand credibility in the market
- Developed creative collateral such as brochures, banners, and videos to support sales initiatives and promotional efforts
- Worked closely with sales teams in training initiatives focused on product knowledge enhancement and messaging alignment
- Conducted market research to identify new opportunities for business growth and expansion
- Managed budget allocations for various marketing projects, ensuring optimal resource utilization and cost-effectiveness
- Maintained positive relationship with external marketing and PR teams, optimizing value with a collaborative approach
Management Trainee
PT BPR Lestari Bali
07.2009 - 08.2011
- Acquired in-depth knowledge of company policies, protocols, and processes to ensure compliance and operational efficiency
- Improved management skills by participating in rigorous training programs and workshop
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure
- Developed problem solving abilities through hands-on experience with real-life business scenarios
- Supported supervisors in defining clear goals, prioritizing tasks, and tracking progress to enhance project completion success
- Gained knowledge of company policies, protocols and process
- Managed multiple projects and tasks simultaneously, consistently meeting deadlines and maintaining high performance under pressure
Education
CRDB -
CERTIF, Jakarta and Bali
Jakarta and Bali01.2025
Bachelor of Laws - undefined
Udayana University
Bali01.2009
No Degree - Ilmu Pengetahuan Alam
SMA Negeri 1 Bangli
Bangli, Bali01.2005
Skills
Branch operations management
Sales target management
Budgeting & forecasting
Process improvement
Customer service management
Regulatory compliance
Risk management
Internal auditing
Vendor negotiation
Quality assurance
Accomplishments
- Managed Rp. 250 Billions in term of asset for BPR (BPR Lestari Jakarta)
- The 6th largest BPR in Jakarta Area in 2023 (BPR Lestari Jakarta)
- Achieved Top 100 BPR in Indonesia 2022 by The Finance (BPR Lestari Jakarta)
- Achieved The Best Performance for BPR Lestari Jakarta in 2022
- Achieved The Best Digital Brand Award for BPR Lestari Bali in 2028
Certification
Certified Rural Bank Director Level 2, Certified Rural Bank Director Level 1
Timeline
Branch Manager
PT BPR Lestari Banten
03.2026 - Current
Director of Operations and Compliance
PT BPR Lestari Jakarta
11.2018 - 02.2026
Marcom Manager
PT BPR Lestari Bali
09.2011 - 10.2018
Management Trainee
PT BPR Lestari Bali
07.2009 - 08.2011
Bachelor of Laws - undefined
Udayana University
CRDB -
CERTIF, Jakarta and Bali
No Degree - Ilmu Pengetahuan Alam
SMA Negeri 1 Bangli