Kodi Madsen
Idaho Falls
Summary
Background includes working in both administrative and customer-facing positions. Top strengths include data entry, payment processing, advanced use of multiline phone systems, sales, and relationship building.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Sales Associate
Wackerli Auto Center
09.2025 - Current
- Assisted customers in selecting vehicles that fit their needs and preferences
- Developed strong relationships with customers to enhance repeat business
- Negotiated trade-in values and financing options with potential buyers
- Collaborated with the finance department to finalize sales agreements efficiently
- Maintained up-to-date knowledge of inventory and dealership promotions
Member Assistance Officer
ICCU
04.2024 - 09.2025
- Responsible for the control of delinquent accounts
- Identify and analyze risk of delinquent accounts to reduce loss
- Advise members going through financial hardship
- Skip trace members
- Make recommendations regarding potential loan modifications
Loan Officer
ICCU
11.2023 - 04.2024
- Interviewing and qualifying members for loans
- Helping members open new accounts
- Making recommendations to members based on their full financial picture and personal goals
- Promoting and cross selling Credit Union products
Title Clerk
Wackerli Auto Center
01.2023 - 09.2023
- Analyzed title documents to identify potential issues and resolve any discrepancies
- Maintained confidentiality of personal information to protect customer privacy
- Audited title documents for accuracy and compliance with state and federal regulations
Receptionist
Wackerli Auto Center
06.2022 - 01.2023
- Operated multi-line phone systems and directed calls accordingly
- Welcomed customers with friendly greeting and answered general questions
- Assisted internal staff with clerical and administrative needs
Lead Hostess
Fuji Japanese Steak House
04.2021 - 06.2022
- Took reservations and to-go orders by phone, answered customer questions
- Trained new hostesses on customer service best practices and restaurant policies
- Used cash registers and credit card machines to cash out customers
Assistant Teacher
SMR Kids
05.2019 - 10.2020
- Supported student physical, mental, and social development using classroom games and activities
- Complied with strict safety and organizational regulations, policies, and procedures
- Arrived at assigned areas on time, prepared, and ready to work
Education
High School Diploma -
Connections Academy
06.2021
Skills
- Detail Oriented
- Risk Mitigation
- Loan assessment
- Money handling
- Sales
- Tech Savvy
- Team Work
- Problem Solving
Certification
FICEP Certified Financial Counselor - 2024
Timeline
Sales Associate
Wackerli Auto Center
09.2025 - Current
Member Assistance Officer
ICCU
04.2024 - 09.2025
Loan Officer
ICCU
11.2023 - 04.2024
Title Clerk
Wackerli Auto Center
01.2023 - 09.2023
Receptionist
Wackerli Auto Center
06.2022 - 01.2023
Lead Hostess
Fuji Japanese Steak House
04.2021 - 06.2022
Assistant Teacher
SMR Kids
05.2019 - 10.2020
High School Diploma -
Connections Academy