KOMANG RUDI SANJAYA
E-COMMERCE AND RESERVATION, FRONT OFFICE, GSA, BUTLER
Denpasar,BA
Summary
TO SECURE A CHALLENGING POSITION IN REPUTABLE ORGANIZATION TO EXPAND MY LEARNINGS, KNOWLEDGE, AND SKILLS
Overview
13
13
years of professional experience
Work History
E-Commerce & Reservation
DISINI LUXURY SPA VILLAS
08.2022 - Current
- Oversee and manage the reservation system, ensuring accuracy and efficiency in handling bookings.
- Handle reservation inquiries via phone, email, or online platforms, providing excellent customer service.
- Maintain an up-to-date reservation database and ensure proper recording and documentation of guest information.
- Manage the online presence across various e-commerce platforms, such as the hotel’s website, online travel agencies (OTAs), and global distribution systems (GDS).
- Implement and manage rate parity across different online channels, ensuring consistent pricing and availability.
- Develop and execute e-commerce strategies to increase direct bookings and reduce dependency on third-party channels.
- Stay updated with industry trends, emerging technologies, and best practices in e-commerce and digital marketing.
- Lead and supervise a team of reservation, providing training, guidance, and support.
- Maintain Online Extranet
- Collaborate with other departments, such as sales, marketing, front office to ensure seamless operations and achieve overall business objectives.
- Able to operating VHP system or VHP Cloud
Butler
DISINI LUXURY SPA VILLAS SEMINYAK
11.2016 - 08.2022
- Consistently provide thoughtful, caring and sincere service
- Identify and anticipate guest’s needs and ensure personalized service is provide.
- Provide food and beverage service as required.
- Assist with any plans or arrangements the guest intends to make during their stay.
- Ensure that all guest request made possible and followed up on.
- Fully understand and have knowledge off all in suite service, technology, amenities, functions & system.
- Ensure repeat guest are met and greeted on a daily basis and profiles are updated.
- Ensure long-staying/special attention/occasion-celebrating guest are taken care of exclusively, paying particular attention their needs and request.
- Respect guest privacy and do not discuss guest’s private information with colleague.
- Ensure all unattended valuables and belongings inside guest room are noted and supervisor is informed about the same.
- Provide third service to guest by ensuring rooms are tidied up after guest leave rooms.
- Courtesy when entering into private space of guests
- Prepare and handling breakfast, lunch, dinner service.
- Handling buggy service
- Night audit.
- Able to operating VHP system
Guest Service Assistant
MAYALOKA VILLAS
02.2013 - 11.2016
- Greeting and welcoming the guest who are checking in, arrange for the collecting and storage of their luggage
- Pay close attention and carefully listen to the guest requested and needed.
- Responsible for apologizing in an emphatic manner and then sorting out the problem in a calm and quiet manner should there are any issues
- Keep a track of the current hotel accommodations and ensure that the hotel registration procedures are carried out appropriately
- Promptly respond to the guest’s inquiries and demands, and make arrangement for the subsequent service by coordinating with the others department.
- Promote the product and service of the hotel.
- Preparing guest form, correspondence before check in.
- Provide airport pick up and drop off service for the guest.
- Provide guest bills for their consumption during stay to be settled before departure.
- Responsible and preparing guest breakfast, lunch, dinner (escorting to the villa)
- Answer incoming calls and provide appropriate service.
- Responsible to night audit.
- Able to operating VHP system
Education
Diploma 1 - Food and Beverage Service
Pyramid Co.Ltd. Tourism, Hotel, and Crewship Institute
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SMAN 1 Tejakula
BulelengSkills
Singer
Playing music
Work under pressure
Responsible
Hard work
Great team
Microsoft Word
Microsoft Excel
Timeline
E-Commerce & Reservation
DISINI LUXURY SPA VILLAS
08.2022 - Current
Butler
DISINI LUXURY SPA VILLAS SEMINYAK
11.2016 - 08.2022
Guest Service Assistant
MAYALOKA VILLAS
02.2013 - 11.2016
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SMAN 1 Tejakula
Diploma 1 - Food and Beverage Service
Pyramid Co.Ltd. Tourism, Hotel, and Crewship Institute