Komang Ely Ariyawati

Spa Manager,

• Developed and maintained relationships with customers and suppliers through account development.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Controlled costs to keep business operating within budget and increase profits.
• Improved safety procedures to create safe working conditions for workers.
• Managed and motivated employees to be productive and engaged in work.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Improved marketing to attract new customers and promote business.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Developed detailed plans based on broad guidance and direction.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Confirmed appointments, communicated with clients, and updated client records.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Handled cash transactions and maintained sales and payments records accurately.
• Assisted with onboarding new clients and securing paperwork completion.
• Scheduled office meetings and client appointments for staff teams.
• Organized, maintained and updated information in computer databases.
• Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Analyzed skin condition and made appropriate product recommendations.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.
• Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
• Fostered friendly, warm, and exceptional customer experience.
• Sterilized equipment for patient treatments.
• Flexibly worked evenings and weekends to maintain proper spa coverage.
• Advised clients on proper home-care regimens.
• Provided clients with knowledge of all cosmetic services being provided.
• Stocked treatment rooms with proper supplies.

• Oversaw upkeep of entire facility and notified maintenance for service repairs.
• Maximized efficiency through time management and staff supervision to boost productivity.
• Greeted spa guests warmly to create positive first impression of establishment.
• Maintained front desk workstation by keeping it clean and organized.
• Led spa tours for new members to familiarize guests with services provided.
• Managed activities related to staff training, treatment procedures, inventory management and marketing.
• Trained and supervised spa staff on best practices, sales techniques and customer service.