Kouwende Cann
Caldwell,ID
Summary
Dynamic professional with over six years of sales experience, specializing in forging strategic partnerships with enterprise and SMB clients. Expertise includes conducting in-depth business analyses to identify needs and implement software solutions that enhance operational efficiency, deliver actionable metrics, and drive cost-saving initiatives for sustainable growth. Recognized as a multiple top sales award winner, consistently achieving high gross profit margins through exceptional presentation skills, negotiation tactics, and a deep understanding of SaaS technologies. Passionate about leveraging technology to transform business practices while actively engaging in community activities such as coaching youth sports and enjoying outdoor adventures.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Enterprise Account Executive
SupportLogic
United States
08.2023 - Current
- Delivered observability and monitoring solutions to enterprise Support Engineering teams.
- Utilized ambient AI agents, including ML, NLP, and Gen AI, to mitigate escalation risks.
- Collaborated with cross-functional teams to enhance proactive support strategies.
- Cultivated strategic relationships with key enterprise clients to drive revenue growth.
- Analyzed market trends to identify opportunities for product enhancement and competitive positioning.
- Developed tailored solutions addressing customer needs, enhancing overall satisfaction and retention.
Sr. Enterprise Business Development Representative
SupportLogic
United States
05.2022 - 08.2023
- Developed strong relationships with prospects through active listening and tailored solutions.
- Conducted in-depth research on business models to identify how our solutions can address their challenges.
- Qualified leads from marketing campaigns, transforming them into viable sales opportunities.
- Engaged potential clients through daily cold calls and emails, effectively presenting our company's offerings.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Senior Business Development Representative
AMCS (formerly Qv21 Technologies)
Austin, Texas, United States
09.2021 - 05.2022
- Engaged with Operations Managers, Dispatch Managers, and CEOs to identify and connect with new business opportunities.
- Cultivated a strategic partnership with a SaaS provider in the Dairy industry to enhance service offerings.
- Streamlined daily operations for bulk commodity trucking companies, improving efficiency and productivity.
- Spearheaded the creation of targeted sales presentations aimed at addressing specific client needs and pain points effectively.
Principal Owner
Solutions Pressure Washing
11.2014 - 05.2022
- Oversaw daily operations, ensuring efficient pressure washing services and client satisfaction.
- Developed strategic marketing initiatives to enhance brand visibility and attract new customers.
- Managed budgeting and financial planning to optimize operational costs and increase profitability.
- Established partnerships with local businesses to expand service offerings and drive revenue growth.
Senior Business Advisor
Generational Equity, LLC
Austin, Texas, United States
05.2021 - 08.2021
- As a Senior Business Advisor, I get the pleasure of assisting business owners with one of their most significant decisions: how and when to exit.
- My top priority is for you to gain the knowledge you need to exit on your terms-not someone else's. I also want to make you aware of all your options and opportunities.
- Advised clients on mergers and acquisitions, optimizing transaction processes.
Safety Coordinator
DSP Amazon
Garland, Texas
02.2020 - 05.2021
- Developed comprehensive training modules for onboarding new drivers, enhancing their readiness and safety awareness.
- Established key performance indicators (KPIs) to incentivize drivers for demonstrating good driving behaviors.
- Conducted training sessions for new drivers and personnel, ensuring a smooth transition into their roles.
- Utilized a Tracking Management System (TMS) to dispatch drivers and monitor their locations effectively.
- Collaborated with management to ensure adherence to OSHA regulations and company safety policies.
Customer Experience Manager/ Sales
Jim Hoffpauir, Inc.
02.2016 - 02.2020
- Managed customer experience initiatives to boost market share by 40%.
- Collaborated with Business Development to devise effective marketing strategies.
- Implemented retention strategies to recover lost business and increase sales.
- Leveraged social media platforms to drive a 20% increase in sales.
- Led customer feedback initiatives to enhance service delivery and improve client satisfaction.
- Developed training programs for staff, resulting in improved customer interaction and engagement skills.
Regional Sales-Mobile Comm. Group
Rand McNally
Skokie, IL
05.2014 - 01.2016
- Promoted and sold mobile communications solutions to the T&L industry across multiple states, enhancing operational efficiency.
- Built and nurtured relationships with C-level executives and fleet managers, ensuring compliance with DOT regulations.
- Developed a healthy sales pipeline through extensive prospecting, generating a minimum of 16 appointments monthly.
Inside Sales - Regional Account Manager
Telogis, A Verizon Company
01.2014 - 06.2014
- Managed regional accounts for Telogis, a leader in Location-Based Services, enhancing client relationships and driving sales growth.
- Utilized GPS location technology to optimize business operations for enterprises, fleet managers, and business owners.
- Collaborated with cross-functional teams to deliver scalable SaaS solutions, improving operational efficiency and productivity.
Inside Sales Executive - Ford Dealer Channel (Crew Chief)
Telogis, A Verizon Company
06.2013 - 01.2014
- Managed inside sales operations for the Ford Dealer Channel, focusing on optimizing business processes.
- Leveraged Telogis' SaaS platform to enhance fleet management and location-based services for clients.
- Collaborated with cross-functional teams to streamline operations, maximizing productivity and reducing costs.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
Inside Sales Lead
Virtual Bridges (Acquired by Nimboxx)
07.2012 - 06.2013
- Led the inside sales team at Virtual Bridges, focusing on the virtual desktop infrastructure (VDI) market.
- Developed strategic relationships with industry-leading partners, including IBM and McDonald's, to enhance market presence.
- Contributed to the company's recognition as an IDC Major Player and Gartner Cool Vendor by driving innovative sales strategies.
Internet Sales Manager
Benny Boyd Chrysler, Dodge, Jeep
Lampasas, TX
12.2009 - 12.2011
- Managed online inventory publication and advertising to enhance visibility and attract potential customers.
- Analyzed daily customer interactions to tailor responses and improve service quality.
- Increased car sales by 30% through targeted internet advertisements.
- Collaborated with bank underwriting to ensure compliance with loan stipulations.
Senior Account Executive
Bank of America
Austin, Texas
01.2005 - 01.2009
- Analyzed loan applications with a strong focus on adhering to company credit policies.
- Collaborated with funding and fulfillment teams to streamline processes and address inquiries.
- Communicated effectively with customers regarding their loan status to enhance client satisfaction.
- Assisted processors in gathering necessary documents to ensure timely loan closings.
Education
Associate of Arts (A.A.) - Business Administration and Management, General
Arizona Institute of Business Technology
Tucson, AZ01.2000
Skills
- Software Industry
- Enterprise Software
- SaaS
- Customer relationships
- Written and verbal communication
- Sales lifecycle management
- Sales presentations
- Key account management
- Strong relationships
- Solution selling
- Client support
- Research and analysis
- Account management
- Customer presentations
- Cross-selling opportunities
- Strategic initiatives
Certification
Technical Support Fundamentals
Languages
Spanish
Timeline
Enterprise Account Executive
SupportLogic
08.2023 - Current
Sr. Enterprise Business Development Representative
SupportLogic
05.2022 - 08.2023
Senior Business Development Representative
AMCS (formerly Qv21 Technologies)
09.2021 - 05.2022
Senior Business Advisor
Generational Equity, LLC
05.2021 - 08.2021
Safety Coordinator
DSP Amazon
02.2020 - 05.2021
Customer Experience Manager/ Sales
Jim Hoffpauir, Inc.
02.2016 - 02.2020
Principal Owner
Solutions Pressure Washing
11.2014 - 05.2022
Regional Sales-Mobile Comm. Group
Rand McNally
05.2014 - 01.2016
Inside Sales - Regional Account Manager
Telogis, A Verizon Company
01.2014 - 06.2014
Inside Sales Executive - Ford Dealer Channel (Crew Chief)
Telogis, A Verizon Company
06.2013 - 01.2014
Inside Sales Lead
Virtual Bridges (Acquired by Nimboxx)
07.2012 - 06.2013
Internet Sales Manager
Benny Boyd Chrysler, Dodge, Jeep
12.2009 - 12.2011
Senior Account Executive
Bank of America
01.2005 - 01.2009
Associate of Arts (A.A.) - Business Administration and Management, General
Arizona Institute of Business Technology
Personal Information
Title: Enterprise Account Executive