Skilled worker with proven ability to perform variety of tasks, including maintenance, customer service, repair and special projects. Ability to multitask, work independently and within teams in fast-paced, high volume environments. Flexible work and shift schedule. Skilled in operating basic hand tools. Excellent work performance and attendance record.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Housekeeper
Almo Inn LLC
10.2018 - 11.2022
Established and maintained clean and comfortable environments in hotel buildings by vacuuming, cleaning windows and dusting
Restocked room supplies such as facial tissues for personal touch with every job
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
Picked up trash from parking lot and garden areas to keep those areas free of debris
Accepted accountability for all assigned building keys, master keys and access cards
Changed bed linens and collected soiled linens for cleaning
Engaged in positive manner with guests when performing daily job tasks
Cleaned and stocked 11 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items
Maintenance Lead
City Of Rocks National Reserve IDPR
01.2021 - 06.2023
Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Supervised supplies in inventory and submitted reorder requests.
Kept company vehicles maintained, washed and fueled to be ready for use.
Properly handled, transported and disposed of recycled materials.
Inspected fire extinguisher equipment on state-mandated schedule.
Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
Followed safety precautions to avoid personal injury and provide safe work environment.
Maintenance Supervisor
City Of Rocks National Reserve
04.2015 - 04.2018
Supervised 4-6 employees by coaching on daily duties and delegating tasks
Monitored priorities and liaised between maintenance team and management
Employed best maintenance and safety practices with minimal complaints, incidents or lost-time accidents
Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures
Established and documented protocols for daily maintenance duties
Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources
Managed daily workloads by planning and scheduling assignments and projects
Delegated tasks to carefully selected employees in alignment with resource management goals
Supervised daily operations, including employee performance, preventive maintenance and safety
Procured information from various vendors to ensure cost-effective purchasing
Used and operated various types of tools such as power saws, sanders, grinders, forklifts and basic hand tools
Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment
Executed tasks within time and budget constraints
Sanitized restrooms using such chemicals as ammonia to reduce spread of germs
Optimized work readiness with the effective gathering of parts and supplies in alignment with specifications
Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications
Kept watchful eye on equipment inventories, optimizing work readiness and making sure supplies were in alignment with specifications for each job
Maintenance Worker
City Of Rocks National Reserve
05.2007 - 11.2014
Safely and effectively handled a wide range of cleaning products and solutions
Followed instructions, both orally and written from Cheif of Maintenance Ranger regarding daily job tasks and duties
Checked inventory levels concerning cleaning products and notified my supervisor when the stock was running low
Inspected fire extinguisher equipment to maintain a safe environment for workers or residents
Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls
Removed fence that had fallen down and no longer served a purpose
Built and repaired fences that were still needed
Collected trash and recycling
Painted seasonal housing
Worked with team members to remove deadfall in areas like Indian Grove and Eagle Rock Grove to help with wildfire safety and visitor enjoyment
Operated small equipment such as skid steers, lawnmowers,and weed eaters
Loaded equipment on flatbed trailers for transportation
Waitress
Almo Outpost
05.2008 - 10.2014
Kept server areas clean and stocked during service hours to increase efficiency while serving tables
Maintained customer satisfaction with timely table check-ins to assess drink or other needs
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
YCC Lead
City Of Rocks National Reserve
05.2010 - 08.2010
Planned daily tasks
Supervised high school-aged kids on projects for the City of Rocks
Removed old mainline from the Smoky Moutain and Circle Creek area
Cleaned out fire rings
Painted picnic tables
Repaired tent pads
Bakery Sales Associate
Walmart
09.2006 - 12.2007
Wrapped, boxed and weighed bakery department products
Maintained safe food handling standards at all times
Operated equipment such as bread slicers safely to avoid injury and prevent delays
Stocked and faced bakery cases with daily offerings
Maintained current knowledge of menu items and products for sale in bakery
Offered every customer exceptional service and worked to resolve issues with cakes and other orders to complete satisfaction
Performed store opening and closing procedures thoroughly
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
Marked-down clearance items and relocated merchandise to proper store areas
Assisted customers with locating and choosing merchandise in any store department
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
Assisted customers by answering questions and fulfilling requests
YCC
City Of Rocks National Reserve
05.2006 - 08.2006
Removed fence to preserve the natural look of the Reserve
Repaired picnic tables, fire rings, and tent pads
Reconstructed a campsite with major eroding issues
Built retaining walls to prevent eroding from occurring again
Park Ranger
Massacre Rocks
06.2023 - Current
Increased park safety by conducting regular patrols and addressing potential hazards in a timely manner.
Assisted in wildlife management initiatives for maintaining healthy ecosystems within the park.
Promoted environmental stewardship through educational workshops and hands-on volunteer opportunities.
Maintained trail systems through regular inspections and repair work, ensuring safe access for visitors.
Enforced park rules consistently to protect natural resources while creating a safe environment for all visitors.
Monitored campground conditions regularly to ensure compliance with health regulations and address any necessary improvements proactively.
Education
Elementary Education
Western Governors University
Salt Lake City, UT
Health Care
College of Southern Idaho
Twin Falls, ID
High School Diploma - undefined
Declo Senior High School
Declo, ID
2006
Skills
Fast learner
Computer knowledge
Verbal and writing communication
Self-motivated
Team standards
Reservations management
Loading and unloading
Scheduling
Inventory
Guest service
Relationship building
Certification
Paraprofessional
Crucial Conversations
Supervisor Academy
Emergency Medical Technician
Currently working on my Advanced Emergency Medical Technician certificate