Kristen Gayle Dawkins
Boise
Summary
Results-driven facilities professional with a strong background in program and team development. Expertise in creating and implementing procedures and processes including educational material to support all end users. Corrigo Subject matter expert with educational material to support all end users. Passionate communicator, creative thinker, team player, perpetual student to the industry, leader.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Corporate Facilities
WaFd Bank
07.2021 - Current
- Relocated from Seattle, WA to Boise, ID to continue developing our FM program portfolio wide holistically
- Serve as high level advisor in the in establishing facilities planning and maintenance procedures and processes
- Utilizing our service partners I assist in ongoing comprehensive assessments of existing facilities to identify areas requiring improvements or modifications ( roofing, hvac, pneumatic tube systems etc. )
- Monitor work orders for over 250 client locations
- Enhanced employee satisfaction with workspace arrangements by addressing concerns and implementing ergonomic solutions
- Streamlined communication between departments, facilitating successful coordination of facility maintenance
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Developed strong relationships with vendors and suppliers resulting in efficient project execution at competitive prices
- Implemented energy-efficient measures throughout the organization''s facilities, reducing overall utility costs significantly
- Attended team meetings to resolve technical and project issues and review project schedules.
- Solicited bids from contractors and negotiated to secure best possible prices.
- Devised innovative strategies to reduce construction costs while meeting strict quality standards.
- Soley responsible for internal vendor compliance audit ( 9 successful audits under my belt)
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Championed emergency preparedness programs that prepared staff members to respond effectively during crisis situations.
- Reduced energy consumption for cost savings by installing energy-efficient lighting and HVAC systems.
- Supervised and trained custodial staff in cleaning and maintenance of facilities and premises.
- Developed long-term strategic plans for facility improvements and expansions.
- Established preventative maintenance schedules, resulting in reduced downtime and increased productivity.
- Scheduled, directed and supervised external contractors in maintenance and upkeep of all branches
- Conducted regular facility audits to identify areas for improvement and develop action plans accordingly ( as part of ongoing vendor management
Senior Account Manager
Coast Workplace Solutions
01.2020 - 07.2021
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Maintained detailed records of all account activities, ensuring accurate reporting back to client
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Streamlined account management processes, improving overall efficiency and productivity.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Created training program ( video series) for client's CMMS, Corrigo, by working with their internal L&D team. This educational content is now a required training course for all WaFd employees. This material provides step by step breakdown of our CMMS processes and procedures related to all end users
- Provide ongoing educational support for Corrigo end users
- Maintain and/or over the maintenance of back end Corrigo management
- Implemented innovative strategies for retaining top-performing clients, reducing churn rate substantially.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitor proposals/NTE increases submitted following established processes for approval
- Vendor management including contract administration, monitoring and research
- Set and achieved company defined sales goals.
Assistant Facility Manager
Hines\Meta Labs
01.2018 - 11.2018
- Oversee and direct day-to-day maintenance operations for two locations on a large campus, including grounds maintenance and upkeep
- As part of a team assisted in managing all aspects of three large renovation projects leading thorough FDOB
- Maintained COI files
- Worked closely with GC and PMs for all projects and daily operations
- Worked Closely with The EHS Safety Team for all EPP procedures, processes and onsite material/ drills in support of
- Managed maintenance tasks for optimal building performance, ensuring timely completion of repairs and upgrades.
- Collaborated with cross-functional teams to address facility needs, fostering effective communication among staff members.
- Facilitated smooth transitions during periods of organizational change by providing clear communication and support for affected staff members.
Assistant Property Manager
The Davis Group
01.2016 - 08.2017
- First point of contact for medical Facilities in the greater Tacoma area
- Maintained excellent relationships with tenants and property management team
- Dispatched work orders to appropriate in-house engineers with detailed accuracy and follow up
- Managed shifting deadlines consistently and accurately
- Maintained detailed records of all account activities utilizing internal systems
- Completed final move-out walk-throughs with tenants to identify required repairs.
- worked closely with janitorial staff on hazardous material clean up in all medical facilities
- Followed up on delinquent tenants and coordinated collection procedures.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Maintained all proper insurance certificates for tenants and vendors annually
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
OPERATIONS ASSISTANT
Martin Selig Real Estate
01.2007 - 01.2015
- Prioritized work orders for over 6 million square feet of owned office space
- Solved problems timely and effectively, ensuring customer satisfaction.
- Coordinated all in-house janitorial and security requests and communication tot he tenant
- Assisted operations manager with planning of routine operations and special projects.
- Prepared and delivered administrative support, data entry and operational performance reports
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Maintained company cell phone account nd all requests related to including AP
- Monitored and scheduled vehicle maintenance including renewing licensed tabs
- Composed and distributed memos and correspondence to tenants
- Maintained all proper insurance certificates for tenants and vendors annually
- Proficient in Facility Commander (Cardkey System) & Alerton/BackTalk (HVAC Control System) • basic
knowledge of DataPark
Education
Bachelor of Science - Facilities Management
Temple University
Philadelphia, PA06.2012
Skills
- Customer Service
- Educational Team Lead ( CMMS-Corrigo)
- Project Management
- Planning and scheduling
- Leadership and supervision
- Cost-reduction methods
- Building Maintenance
- Vendor Performance Evaluations
- Strategic Planning
- Operations Oversight
- Emergency Preparedness
- Asset Management
- Presentation
- Database Maintenance
- Team Leadership
- Vendor Compliance
- Contract Management
- Procurement Management
Certification
Facility Management Professional (FMP) - (2021)
Certified Facility Manager (CFM) - (2019)
VSD Diagnoses Certificate of Completion for McCormick Estimating software - (2018)
Timeline
Corporate Facilities
WaFd Bank
07.2021 - Current
Senior Account Manager
Coast Workplace Solutions
01.2020 - 07.2021
Assistant Facility Manager
Hines\Meta Labs
01.2018 - 11.2018
Assistant Property Manager
The Davis Group
01.2016 - 08.2017
OPERATIONS ASSISTANT
Martin Selig Real Estate
01.2007 - 01.2015
Bachelor of Science - Facilities Management
Temple University
Similar Profiles
Elena MartinElena Martin
Personal Banker at WAFD BankPersonal Banker at WAFD Bank
Emery LopezEmery Lopez
Mortgage Banker & Assistant Branch Manager at WaFd BankMortgage Banker & Assistant Branch Manager at WaFd Bank
Lori JonesLori Jones
ASSISTANT UNDERWRITING MANAGER at WaFd BankASSISTANT UNDERWRITING MANAGER at WaFd Bank