Seeking a position at a high-volume company to utilize my dedication and passion for taking on the challenge, developing a plan and finding a solution.
Overview
10
10
years of professional experience
Work History
Area Representative
Memorial Monuments
Meridian
05.2024 - Current
Area representative at Memorial Monuments with a proven track record in project management and client-focused service. Expert in data management and operational efficiency. I excel in building collaborative relationships and delivering creative solutions to enhance customer satisfaction.
Managed territories of funeral directors, cemeteries, and technicians.
Coordinated with funeral directors to ensure service excellence.
Oversaw installation process for monuments and vaults to maintain client satisfaction.
Establish and uphold connections with Funeral directors, cemeteries, licensees, and wholesaled clients.
Coordinate efforts among Design, Sales, Accounting, and outside vendors to meet established deadlines.
Build strong connections with regional managers, sales representatives, and field technicians to support adherence to deadlines and efficient operation.
Managed order processing, onsite monument projects, vault installations, and scheduling to meet client expectations.
Daily quoted licensing agreements while establishing wholesale and retail pricing for stones.
Conducted operational meetings with Director of Operations, Regional Manager, and Plant Manager.
Coordinated cross-functional collaboration among leaders to improve operational workflows.
Monitored key performance metrics during meeting to ensure alignment with strategic objectives.
Life Coach/Owner
Desert Rose Wellness
08.2016 - Current
Conducted one-on-one coaching sessions, helping clients develop skills to manage life challenges and traumas effectively.
Collaborate with clients to establish personalized goals and create actionable plans to address their current and future situations effectively.
Empower clients to become proactive and resilient individuals capable of overcoming obstacles and becoming productive.
Utilize exceptional interpersonal skills to establish trust and rapport with clients, fostering an environment conducive to growth and self-discovery.
Mentored clients through personal journeys, offering guidance and encouragement to foster resilience and self-discovery.
Tracked client progress and celebrated achievements while adjusting strategies to foster ongoing growth and development.
Drove growth of coaching practice by leveraging expertise to attract new clients and enhance outreach efforts.
Patient Service Representative
Saint Alphonsus Health Systems
06.2023 - 05.2024
Surgery Scheduler, Patient Service Representative
Saint Alphonsus Health Systems
06.2016 - 06.2021
Checked in patients for appointments, collected co-pays, answered telephones, took messages, scheduled appointments and surgeries, and verified insurance eligibility.
Provided excellent customer service as a Patient Service Representative, informing and caring for patients while they waited for their appointment.
Coordinated with physicians and clinical staff to manage patients’ administrative needs.
Utilized multiple electronic record systems to verify and update patient demographics while posting and balancing collected payments.
HR Employee Health Assistant
Saint Alphonsus Health Systems
08.2016 - 06.2017
Managed recruitment processes for various positions across multiple departments.
Coordinated candidate interviews with hiring managers and teams.
Maintained applicant tracking system to organize candidate information.
Scheduled onboarding sessions for new hires and facilitated orientation programs.
Collaborated with HR team on compliance and policy updates related to hiring practices.
Worked closely with departmental heads in order to understand their staffing needs.
Provided support throughout the entire recruitment cycle; from sourcing through onboarding.
Assisted with the onboarding process by providing new hire orientation materials.
Maintained up-to-date records of applicants' data in applicant tracking systems.
Education
General Studies -
Boise State University
Boise, Idaho
01-2013
CNA License - Philobotomy License
Eastern Idaho Technical College
Idaho Falls, Idaho
01-1999
Skills
Project management
Data management
Microsoft Excel proficiency
Client focused service
Operational efficiency
Deadline-driven
Team collaboration
Creative problem solving
Customer engagement
Multitasking
Effective communication
Communication skills
Volunteer Experience
St. Alphonsus – NICU, Supported nursing staff in the Neonatal Intensive Care Unit (NICU) by restocking medical supplies and maintaining organized patient areas., Assisted with non-clinical care tasks to promote a safe and efficient environment., Provided comfort and support to parents during extended hospital stays., Ensured adherence to hospital safety and hygiene protocols.
St. Alphonsus – Day Surgery, Supported perioperative staff in delivering efficient, patient-centered care., Helped facilitate smooth patient flow from admission to discharge., Assisted in pre-operative preparations tasks and post-anesthesia recovery support (non-clinical)., Maintained strict adherence to safety, hygiene and confidentiality protocols.
Sun River Equine Therapy, Facilitated therapeutic riding sessions for children and adults with physical and emotional and developmental challenges., Led horses safely during sessions while supporting client engagement and comfort., Maintained horses and equipment to support daily program and operations., Developed strong communication, patience, and situational awareness skills.
Idaho Food Bank, Sorted, packaged and distributed food items to support individuals and families facing food insecurity., Assisted with organizing inventory and preparing food boxes for community distributions., Collaborated with staff and fellow volunteers to ensure efficient operations., Contributed to maintaining a clean, safe organized warehouse environment.