KRISTIE RAYMOND
Comfort Inn & Suites
Idaho falls
28
years of professional experience
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Work History
FRONT DESK RECEPTIONIST
4 Years- Monitored company emails, responded to customer inquiries, and directed messages to relevant personnel.
- Provided guests with company information and addressed questions and complaints.
- Cleaned and organized lobby and reception areas, ensuring a welcoming environment for guests.
- Provided guests with company information, resolving questions and complaints to enhance customer experience.
- Folded laundry in designated areas to maintain organization.
- Prepared breakfast items in a timely manner to meet guest needs. and make sure everything is stocked
Behavioral Intervention Specialist
1 Year 9 Months- Developed and implemented individualized behavioral intervention plans for diverse clients.
- Collaborated with multidisciplinary teams to assess client needs and track progress.
- Trained staff on effective behavioral strategies and crisis intervention techniques.
- Analyzed data to identify trends and inform program adjustments for better outcomes.
- Established positive relationships with clients to foster trust and promote engagement in therapies.
- Improved student behavior by implementing tailored intervention strategies, addressing individual needs and challenges.
PROGRAM MANAGER
11 Years 5 Months- Provided support to individuals with disabilities in various settings.
- Managed budgets and resources efficiently to maximize program impact.
- Executed long-term strategic plans to achieve organizational goals.
- Refined program evaluation framework to assess program strengths and pinpoint improvement areas.
- Refined program evaluation framework to assess strengths of program and identify areas for improvement.
- Monitored and evaluated program effectiveness and made adjustments as needed.
- Developed and implemented community service programs to meet local needs.
- Mentored staff in service delivery to continuously improve performance.
- Developed recreational calendar to meet residents' social, physical and mental needs.
- Organized daily assignments to effectively run group home.
- Delegated work to keep group home clean and properly sanitized for residents.
- Created outcome reports to highlight program effectiveness and identify improvement opportunities.
- Monitored and evaluated program effectiveness and made adjustments.
- Managed budgets and resources to enhance program sustainability and support organizational goals.
- Company Overview: Works with people with Disabilities
COURTESY CLERK, DELI, BAKERY
2 Years 2 Months- Assisted customers with inquiries and product selections.
- Greeted incoming customers, offered assistance and advised on bakery products and services.
- Sliced, weighed and wrapped deli items carefully to preserve freshness.
- Collected and returned shopping carts to maintain store cleanliness and accessibility.
- Helped customers locate products in-store.
- Assisted customers with inquiries and product locations to enhance shopping experience. locate products in-store.
- Located products on shelves or in backroom to retrieve desired items for purchase.
- Refilled bags at checkout stand to maintain proper inventory.
- Checked display cases daily to verify refrigeration temperatures.
- Collected unpurchased items to return to shelves.
- Greeted customers, took orders, and suggested new products to promote sales growth.
Education
Bachelor of Science - Applied Behavior Science
High School Diploma
Skills
Customer service
Communication skills
Attention to detail
Time management
Multitasking
Professionalism
Self-motivated
Professional demeanor
Computer skills
Documentation skills
Relationship management
Teamwork
Goal setting
Client engagement
Task prioritization
Customer relations
Timeline
Behavioral Intervention Specialist
Aspen
10.2025 - 07.2027Read More
FRONT DESK RECEPTIONIST
Comfort Inn & Suites
07.2022 - CurrentRead More
PROGRAM MANAGER
Albertina Kerr Centers
06.2001 - 11.2012Read More
COURTESY CLERK, DELI, BAKERY
Safeway
04.1999 - 06.2001Read More
Centennial High School
High School Diploma
Read More
Ashford University
Bachelor of Science from Applied Behavior Science
Read More