Kristine Shupe
POCATELLO
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
14
14
years of professional experience
Work History
Receptionist
Bingham Healthcare- Bingham Memorial Hospital
06.2017 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained confidentiality of information regarding clients and company.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
Scheduler
Medical Specialties of Idaho
08.2015 - 05.2017
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Collections
Live Free Emergency Response
07.2014 - 08.2015
- Continuously updated knowledge on industry best practices pertaining to medical billing and collections.
- Optimized collections efforts through regular collaboration with the collections team on delinquent accounts strategies.
Jr Recruiter
CR England Trucking Inc.
11.2010 - 08.2013
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
Education
High School Diploma -
Highland High School
Salt Lake City, UT06-1993
Skills
- Five years’ experience in developing excellent customer service skills
- Accounts receivable/Collections clerk
- Collecting money from patients for copayment or bills
- Managing multiple phones lines
- Setting up appointments for clients
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
Relevant Work History
- Received incoming calls and attending to customers’ needs such as scheduling appointments, answering questions, taking messages, as well as resolving problems.
- Capable of solving problems. Detail oriented
- Implemented new procedures.
- Collaborated with other staff members to develop a process for working with third party organizations and vendors to obtain accurate data.
- Key player in developing processes for updating catalog descriptions.
- Organized reports
Timeline
Receptionist
Bingham Healthcare- Bingham Memorial Hospital
06.2017 - Current
Scheduler
Medical Specialties of Idaho
08.2015 - 05.2017
Collections
Live Free Emergency Response
07.2014 - 08.2015
Jr Recruiter
CR England Trucking Inc.
11.2010 - 08.2013
High School Diploma -
Highland High School
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