Kristy Aney
Assisted customers with inquiries and support needs.
Managed office tasks to ensure efficient operations.
Guided front office staff in daily activities.
Facilitated registration processes for clients.
Performed coding tasks as needed.
Oversaw restaurant operations and management.
Provided food service to enhance customer experience.
Monitored food safety protocols to ensure compliance.
Supported retail operations to increase sales.
Processed transactions as a cashier.
Handled returns efficiently to maintain customer satisfaction.
Addressed customer complaints to resolve issues.
Applied conflict resolution techniques to maintain harmony.
Conducted training sessions for new employees.
Organized time management strategies for improved productivity.
Juggled multiple tasks to meet business demands.
Maintained a friendly demeanor to foster positive interactions.
Work History
Customer Service Cashier
7 Months- Achieved customer satisfaction by remaining composed in high-pressure environments during busy times.
- Enhanced customer experience through proactive greetings and tailored assistance.
- Executed refund and exchange processes in strict compliance with company policies.
- Optimized merchandise organization, contributing to a well-stocked sales floor.
- Facilitated smooth transactions as a cashier, enhancing operational efficiency.
Electronics Customer Service
2 Years 7 Months- Customer service, cashier, closing and opening procedures, tv displays, layaway, stock shelves, phones
Patient Service Representative (PSR)
4 Years 6 Months- Patient registration, phones, check in and out, filing, organize files, faxing, became Certified Medical Coder and did coding half the time.
Customer Service Representative
1 Year 11 Months- Customer service, registration, phones, filing, faxing, cashier
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Owner/Operator
1 Year 3 Months- Managed daily operations, ensuring high-quality coffee preparation and customer service standards.
- Trained and mentored staff on efficient beverage preparation and customer interaction techniques.
- Fostered strong relationships with suppliers to ensure consistent quality of ingredients and equipment.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job performance.
- Oversaw the hiring process, payroll and supplies.
Office Manager
1 Year 4 Months- Answer phones
- Invoices
- Skiptracing
- Repo yard
- Collecting fees for storage
- Filing
- Keeping finance companies up on progress
- Search for vehicles
Education
High school diploma or GED
Some college
Skills
Certification
- Driver's License
- Food Handler Certification
Accomplishments
Certified Medical Coder