Krystal Zortman
Post Falls,ID
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service, with focus on disability assessments, committed to delivering accurate and timely evaluations. Extensive in reviewing medical records and collaborating with interdisciplinary teams to ensure comprehensive case reviews. Reliable team player with results-driven approach, known for adaptability and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PestCO - Pointe Pest Control
02.2022 - Current
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Processed payments and applied to customer balances.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Worked to build relationships with customers and built potential for additional sales.
- Completed data entry tasks with accuracy and efficiency.
- Managed approximately 60 incoming calls, emails and text messages per day from customers.
Event Director
The Lodge
01.2021 - 01.2022
- Designed creative event concepts that incorporated latest trends in the industry.
- Developed comprehensive event strategies with innovative approaches to ensure successful outcomes.
- Coordinated with clients to create unique experiences tailored to their needs.
- Planned and managed events, including budgeting, vendor sourcing, and logistics coordination.
- Created content for various media outlets such as, calendars, newsletters, regarding upcoming events.
Patient Care Technician
The Lodge
03.2020 - 01.2021
- Adhered strictly to HIPAA regulations when dealing with confidential information.
- Maintained chart and filed paperwork, facilitating clerical functions.
- Provided emotional support to family members during times of stress.
- Communicated effectively with both internal and external customers regarding patient care issues.
Teacher Assistant
Coeur d'Alene School District
09.2017 - 06.2020
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
Skills
- Data entry
- Sensory integration techniques
- Multitasking and organization
- Patient advocacy
- Documentation proficiency
- Effective communication
- Verbal and written communication
- Disability knowledge
- Time management
- Direct patient care
Certification
- CPR License
- First Aid License
Timeline
Customer Service Representative
PestCO - Pointe Pest Control
02.2022 - Current
Event Director
The Lodge
01.2021 - 01.2022
Patient Care Technician
The Lodge
03.2020 - 01.2021
Teacher Assistant
Coeur d'Alene School District
09.2017 - 06.2020
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