Krystina Luna

• Supported youth in accessing community resources and services.
• Assisted in organizing workshops and events for skill development.
• Engaged with local organizations to establish partnerships for youth programs.
• Maintained accurate records of youth interactions and progress notes.
• Facilitated communication between youth, families, and service providers.
• Conducted assessments to determine types of services individuals required.
• Developed and executed individualized action plans, resulting in improved academic performance and personal development.
• Managed volunteer recruitment efforts, facilitating a strong workforce dedicated to empowering young people in the community.
• Maintained accurate case records and documentation in compliance with organizational standards and confidentiality guidelines.
• Established partnerships between schools and local businesses for experiential learning opportunities like internships or job shadowing experiences.
• Advocated on behalf of clients during meetings with school personnel and other stakeholders, ensuring proper representation of their needs.
• Maintained detailed case histories, metrics and reports to meet strict standards.

• Provided exceptional customer service by assisting clients in selecting appropriate eyewear based on lifestyle and preferences.
• Managed inventory levels of eyeglasses and contact lenses, ensuring availability of popular products.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Verified and updated patient records promptly to guarantee accurate prescription information.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.

Eligibility determination: Mastery of federal and state guidelines to approve/deny benefits.

Case Management: handling files and maintaining records

Income Verification: Analyzing financial documents (paystubs, tax returns, social security awards) for compliance.

Crisis Intervention: Prioritizing applications for households facing immediate utility shut off.

Data Entry and Reporting: Proficiency in program-specific database.

Scheduling: Streamlined the appointment scheduling process while maintaining a high-volume daily calendar.