Kurnie Andita
Surakarta
Overview
7
7
years of professional experience
2027
2027
years of post-secondary education
Summary
Results-driven Quality Assurance Analyst with experience at PT Bank CIMB Niaga, adept at data analysis and QA reporting. Successfully enhanced team productivity through efficient workflows and identified process improvements. Proficient in call monitoring, demonstrating strong analytical skills and a collaborative approach to achieving high-quality outcomes.
Dedicated professional bringing several years of experience and diligence to handle needs of large and complex products. Solid history in both manual and automated testing. Seek to apply expertise to growth-oriented, dynamic position.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Work History
Quality Assurance Analyst
PT Bank CIMB Niaga
Yogyakarta
08.2023 - Current
- Analyzed user requirements to create detailed test cases and scripts.
- Documented testing results and reported issues to project teams.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Used quality monitoring system to compile and track individual and team performance.
Contact Center Officer
PT Bank CIMB Niaga
Yogyakarta
05.2019 - 08.2023
- Responded to customer inquiries through phone and email communication.
- Assisted clients in resolving account issues and transaction discrepancies.
- Provided product information to help customers make informed decisions.
Education
Bachelor of Science -
Universitas Negeri Yogyakarta
Yogyakarta, Indonesia 09.2012 - 11.2026
SMA N 3 Klaten
Klaten, IndonesiaSkills
- Quality assurance
- Data analysis
- QA reporting
- Call monitoring
Accomplishments
- The best card officer in February 2020
- The best card officer in April 2020
- The best card officer in 2020
- Gold Miner (the higest standards of excellence - February 2021)
- The best card officer in March 2022
- The best card officer in December 2022
- The best card officer in January 2023
- The best card officer in February 2023
- Winner - Sales gift Q1 2023 (Credit Protector)
- Winner - Staycation DSE Q3 2023 (Cash Plus)
Timeline
Quality Assurance Analyst
PT Bank CIMB Niaga
08.2023 - Current
Contact Center Officer
PT Bank CIMB Niaga
05.2019 - 08.2023
Bachelor of Science -
Universitas Negeri Yogyakarta
09.2012 - 11.2026
SMA N 3 Klaten