W Kuswanto

• Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
• Managed inventory control processes for seamless order fulfillment and customer satisfaction.
• Incorporated e-commerce objectives in social media platform management.
• Developed successful promotional strategies to drive increased traffic and revenue during peak shopping seasons.
• Incorporated customer feedback into pricing strategy adjustments, enhancing overall guest satisfaction while maximizing revenues.
• Identified issues regarding delayed or incomplete payments and followed through to resolution.
• Worked within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures.
• Optimized revenue streams through diligent analysis of key performance indicators and demand patterns.
• Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
• Assisted in budget development processes, ensuring alignment with company-wide revenue goals and objectives.
• Developed dynamic pricing models, capturing additional revenue opportunities from fluctuating markets.
• Participated in industry conferences and events, staying current on best practices in Revenue Management methodologies.
• Established strong client relationships, negotiating contracts to maximize overall company earnings.
• Increased revenue by implementing effective pricing strategies and monitoring market trends.
• Conducted comprehensive performance reviews, identifying areas for improvement in revenue management strategies.

Handling 5 hotel units owned by Prima Hotel Indonesia :

- Ashley Wahid Hasyim

- Ashley Sabang

- Stanley Hotel Wahid Hasyim

- Juno Tanah Abang

- Yellow Bee Hotel Tangerang

• Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
• Consulted with central reservations to discuss new rate plans and promotions.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
• Collaborated with sales and marketing teams to optimize revenue through strategic pricing strategies.
• Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
• Contributed innovative ideas to improve reservation management software functionality based on user experiences.
• Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
• Managed team of reservation agents, ensuring high-quality service and accurate bookings.

• Maintained up-to-date knowledge of industry trends, adjusting strategies as needed to remain competitive within the market.
• Collaborated with other departments to ensure seamless guest experiences from reservation through checkout.
• Conducted performance evaluations for staff, identifying areas of improvement and providing constructive feedback.
• Improved customer satisfaction by efficiently managing reservations and addressing guest concerns.
• Resolved escalated customer issues, ensuring a positive outcome for both the guest and the organization.
• Coordinated with sales teams to maximize group bookings, increasing overall revenue generation potential.
• Assisted in the development of promotional packages, driving revenue growth within the department.
• Mentored team members to enhance their customer service skills, resulting in improved guest feedback.

• Provided customers with information about availability and pricing.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
• Handled billing information over phone.
• Worked closely with front desk to achieve full occupancy of property.
• Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

• Maintained accurate records of calls placed and received.
• Operated switchboard and routed incoming calls to appropriate departments.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Demonstrated attention to detail when taking messages from callers, ensuring that they were accurately recorded and forwarded to the intended recipient.
• Followed up on customer inquiries to confirm issues were adequately addressed.
• Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
• Connected callers with appropriate professional, department, or business.
• Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.