Summary
Overview
Work History
Education
Skills
Timeline
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Ky'Anna Smith

Boise

Summary

Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.

Overview

11
11
years of professional experience

Work History

Personal Banker II/Backup Teller

12.2021 - Current
  • Provide exceptional customer service, resolving account inquiries and issues efficiently in person and via digital channels
  • Develop long-term relationships with clients to foster loyalty and drive sales through commissions.
  • Process personal loan applications, provided product information, and guided clients through approval and funding processes
  • Serve as backup teller, accurately processing deposits, withdrawals, payments, and checking cash within authorized cash limits.

Controller

Environment Control of Boise, Inc.
04.2023 - Current
  • Maintained cleanliness and sanitation standards across all office areas to ensure a hygienic environment.
  • Operated cleaning equipment effectively, including floor scrubbers and vacuums, ensuring optimal performance.
  • Reported maintenance issues promptly, facilitating timely repairs and minimizing disruptions to office operations.
  • Collaborated with management to implement eco-friendly cleaning practices, promoting sustainability within the workplace.
  • Assisted in inventory management of cleaning supplies, ensuring adequate stock levels for uninterrupted service delivery.

Member Services Associate

AdvisoryCloud
12.2019 - 09.2021
  • Managed and resolved customer complaints efficiently, enhancing overall satisfaction.
  • Built and maintained relationships with customers, significantly contributing to company revenue.
  • Responded to inquiries in a professional manner, ensuring thorough follow-up and communication.
  • Offered product knowledge and guidance, leading to increased customer understanding and satisfaction.
  • Demonstrated quick problem-solving abilities and professional demeanor while handling multi-channel communications.


Guest Service Supervisor

Wyndham Austin
01.2018 - 10.2019
  • Conducted comprehensive training for new and existing staff to improve team effectiveness.
  • Managed guest check-in and check-out procedures, ensuring smooth operations.
  • Developed training materials and policies to enhance service standards across departments.
  • Collaborated with various teams to promptly address guest inquiries and facility issues.
  • Organized staff schedules to ensure appropriate coverage and service quality.
  • Streamlined payroll processes and accurate employee records maintained.

Guest Service Agent

WorldMark Seattle - The Camlin
09.2014 - 12.2018
  • Improved daily operational workflows for guest check-ins/outs to enhance efficiency.
  • Provided thorough information about local attractions, elevating guest satisfaction.
  • Handled payment processing and managed reservations, ensuring accurate billing.
  • Fostered client relationships that increased hotel loyalty and repeat business.

Education

Bachelor of Social Science - Sociology

Southern Oregon University
01.2014

High School Diploma -

Capital High School
Boise
05-2010

Skills

  • Relationship building and management
  • Customer service
  • Fraud prevention
  • Conflict Management
  • Team Collaboration and Support
  • Branch operations
  • Loans
  • Customer satisfaction
  • Guest accommodations
  • Detail-oriented
  • Complaint handling

Timeline

Controller

Environment Control of Boise, Inc.
04.2023 - Current

Personal Banker II/Backup Teller

12.2021 - Current

Member Services Associate

AdvisoryCloud
12.2019 - 09.2021

Guest Service Supervisor

Wyndham Austin
01.2018 - 10.2019

Guest Service Agent

WorldMark Seattle - The Camlin
09.2014 - 12.2018

Bachelor of Social Science - Sociology

Southern Oregon University

High School Diploma -

Capital High School

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Ky'Anna Smith