Ky'Anna Smith
Boise
Summary
Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.
Overview
11
11
years of professional experience
Work History
Personal Banker II/Backup Teller
12.2021 - Current
- Provide exceptional customer service, resolving account inquiries and issues efficiently in person and via digital channels
- Develop long-term relationships with clients to foster loyalty and drive sales through commissions.
- Process personal loan applications, provided product information, and guided clients through approval and funding processes
- Serve as backup teller, accurately processing deposits, withdrawals, payments, and checking cash within authorized cash limits.
Controller
Environment Control of Boise, Inc.
04.2023 - Current
- Maintained cleanliness and sanitation standards across all office areas to ensure a hygienic environment.
- Operated cleaning equipment effectively, including floor scrubbers and vacuums, ensuring optimal performance.
- Reported maintenance issues promptly, facilitating timely repairs and minimizing disruptions to office operations.
- Collaborated with management to implement eco-friendly cleaning practices, promoting sustainability within the workplace.
- Assisted in inventory management of cleaning supplies, ensuring adequate stock levels for uninterrupted service delivery.
Member Services Associate
AdvisoryCloud
12.2019 - 09.2021
- Managed and resolved customer complaints efficiently, enhancing overall satisfaction.
- Built and maintained relationships with customers, significantly contributing to company revenue.
- Responded to inquiries in a professional manner, ensuring thorough follow-up and communication.
- Offered product knowledge and guidance, leading to increased customer understanding and satisfaction.
- Demonstrated quick problem-solving abilities and professional demeanor while handling multi-channel communications.
Guest Service Supervisor
Wyndham Austin
01.2018 - 10.2019
- Conducted comprehensive training for new and existing staff to improve team effectiveness.
- Managed guest check-in and check-out procedures, ensuring smooth operations.
- Developed training materials and policies to enhance service standards across departments.
- Collaborated with various teams to promptly address guest inquiries and facility issues.
- Organized staff schedules to ensure appropriate coverage and service quality.
- Streamlined payroll processes and accurate employee records maintained.
Guest Service Agent
WorldMark Seattle - The Camlin
09.2014 - 12.2018
- Improved daily operational workflows for guest check-ins/outs to enhance efficiency.
- Provided thorough information about local attractions, elevating guest satisfaction.
- Handled payment processing and managed reservations, ensuring accurate billing.
- Fostered client relationships that increased hotel loyalty and repeat business.
Education
Bachelor of Social Science - Sociology
Southern Oregon University
01.2014
High School Diploma -
Capital High School
Boise05-2010
Skills
- Relationship building and management
- Customer service
- Fraud prevention
- Conflict Management
- Team Collaboration and Support
- Branch operations
- Loans
- Customer satisfaction
- Guest accommodations
- Detail-oriented
- Complaint handling
Timeline
Controller
Environment Control of Boise, Inc.
04.2023 - Current
Personal Banker II/Backup Teller
12.2021 - Current
Member Services Associate
AdvisoryCloud
12.2019 - 09.2021
Guest Service Supervisor
Wyndham Austin
01.2018 - 10.2019
Guest Service Agent
WorldMark Seattle - The Camlin
09.2014 - 12.2018
Bachelor of Social Science - Sociology
Southern Oregon University
High School Diploma -
Capital High School