Kylee Molvig
Star
Summary
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in any role. Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Developed precision and efficiency in healthcare environment, ensuring adherence to strict sterilization protocols and infection control standards.
Offering organized and detail-focused approach, ready to learn and grow in healthcare setting. Brings strong understanding of safety protocols and sanitation practices, contributing to maintaining sterile environment.
Overview
10
10
years of professional experience
Work History
Receptionist
Boise Valley Asthma & Allergy Clinic
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Environmental Services Housekeeper
Samaritan Health Services
04.2024 - 06.2024
- Ensure sanitization, sterilization, and cleanliness of patient rooms, hallways, offices, restrooms, work areas, and waiting rooms
- Use chemicals and supplies to disinfect and sterilize frequently touched surfaces
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Remove trash and dispose of medical waste properly
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Responsible for keeping medical facility clean, sanitary and well maintained
- Attended to waiting areas, staff areas and examination rooms, focusing specifically on floors, windows, walls and examination surfaces
- Supply fresh linens to patient rooms and maintain upkeep of bathrooms
- Decontaminated operating tables, beds, other standing equipment and sterilized rooms
- Communicated with hospital staff and assisted to their cleaning needs
Shift Leader
Dutch Bros
03.2022 - 02.2024
- Greeted customers and took orders for specialty coffee drinks, and other beverages
- Operated cash registers to process customer payments
- Adhered to health department regulations concerning sanitation standards
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours
- Maintained calm demeanor during high-volume periods and special events
- Trained new employees and delegated daily tasks and responsibilities.
- Followed health, safety and sanitation guidelines to pass state inspections
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations
- Resolved customer complaints or referred them to a manager as needed
- Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages
- Monitored the performance of staff to ensure that quality standards were met
Hotel Runner
Sea Gypsy Rentals
04.2020 - 08.2020
- Replenished amenities in all guest rooms according to established standards
- Followed all health and safety regulations when handling chemicals and cleaning solutions
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Inspected bathrooms for cleanliness and replenishment of supplies
- Transported trash from hotel rooms to designated areas on a regular basis
- Disinfected telephones, light switches, doorknobs and other high-touch surfaces
- Stripped beds of soiled linen upon checkout of guests from their rooms
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work
Restaurant Hostess
Janitzio
05.2015 - 11.2018
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests
- Greeted customers and escorted them to their tables
- Stayed attentive to server availability and table turnover to quickly seat guests
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings
- Performed opening and closing duties such as restocking supplies and cleaning work areas
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
High School Diploma -
Taft High School
Lincoln City, OR06.2023
Skills
- Issue Resolution
- Creative Problem-Solving
- Equipment Troubleshooting
- Motivational Leadership
- Policy and Procedure Enforcement
- Client Service
- Professional Appearance
- Strong Verbal and Written Communication
- Positive Attitude
- Customer Service Management
- Training Assistance
- Staff Training and Development
- Flexible Schedule
- Hospitality
- Customer service
- Typing
- Time management
- Decontaminating surgical instruments
- Decontamination procedures
- High-level disinfection
- Manual cleaning
- Sterilization techniques
- Ultrasonic cleaning
- Infection control
Timeline
Receptionist
Boise Valley Asthma & Allergy Clinic
08.2024 - Current
Environmental Services Housekeeper
Samaritan Health Services
04.2024 - 06.2024
Shift Leader
Dutch Bros
03.2022 - 02.2024
Hotel Runner
Sea Gypsy Rentals
04.2020 - 08.2020
Restaurant Hostess
Janitzio
05.2015 - 11.2018
High School Diploma -
Taft High School
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