Kyleigh Jackson
Kuna
Summary
Accomplished professional overseeing accounts receivable functions and ensuring prompt collections. Strong analytical abilities in reconciling accounts and pinpointing discrepancies. Proven track record of maintaining precise financial records and cultivating positive client relationships. Skilled in job booking, training new team members, dispatching technicians, and leveraging Level 3 Power Selling Pros expertise to efficiently book jobs with empathy and precision.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Specialist
Master Rooter Plumbing
07.2022 - Current
- Processed customer invoices accurately and efficiently to ensure timely payments.
- Managed collections on overdue accounts, fostering positive client relationships.
- Implemented improved tracking methods for unpaid invoices, streamlining follow-up processes.
- Utilized accounting software to track payments and generate financial reports.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Trained new staff on customer service protocols and company systems for enhanced team performance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Contact Center Representative
Horizon Credit Union
01.2021 - Current
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints
- Manage customer expectations by clarifying needs, identifying options and recommending products and services
- Meet or exceed call speed, accuracy and volume benchmarks on consistent basis
- Consult with customers to resolve service and billing issues
- Assist with training of new employees to promote overall team productivity and consistent service
- Maintain customer accounts by updated addresses, contacts, email addresses, etc.
- Handle escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
Customer Service Agent
Parker Staffing Services (Washington Federal Bank)
01.2020 - 01.2021
- Assist customers with their bank accounts – Personal, Business and Loans
- Maintain calm, friendly demeanor while handling escalated issues customer had regarding account
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Upheld quality control policies and procedures to increase customer satisfaction
Customer Service Representative
AT&T/ DirecTV
01.2019 - 01.2020
- Responsible for answering all incoming calls to the Loyalty Department
- De-escalated problematic customer concerns, while maintaining a calm and friendly demeanor
- Assisted customers in learning about special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring account current.
- Worked with customer to find the right package that worked for them, along with fixing any billing issues
Education
Power Selling Pros Certification
01-2023
High School Diploma -
ISucceed Virtual High School
Boise, ID01-2015
Skills
- Proficient in Microsoft office – Word, Excel, Outlook, QuickBooks
- Type 50 wpm
- Ability to work under pressure
- Self-motivation
- Time management
- Conflict resolution
- Adaptability
- Payment posting
- Excellent Customer Service
- Credit and collections
- New hire training
Timeline
Accounts Receivable Specialist
Master Rooter Plumbing
07.2022 - Current
Contact Center Representative
Horizon Credit Union
01.2021 - Current
Customer Service Agent
Parker Staffing Services (Washington Federal Bank)
01.2020 - 01.2021
Customer Service Representative
AT&T/ DirecTV
01.2019 - 01.2020
Power Selling Pros Certification
High School Diploma -
ISucceed Virtual High School
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