Motivated shift leader with a strong background in team training and inventory management. Known for enhancing customer satisfaction through effective multitasking and adherence to safe food handling practices, ready to contribute to a thriving café environment.
Work History
Barista
3 Months
City Bagel | 05.2026 - Current
Operated espresso machines and grinders efficiently to ensure beverage quality.
Assisted customers with menu selections and provided product recommendations.
Collaborated with team members to meet peak service demands effectively.
Handled cash transactions accurately, ensuring balanced registers at shift end.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Controlled line and crowd with quick, efficient service.
Shift Leader
2 Years 3 Months
Highlander Beer | 06.2023 - 09.2025
Implemented process improvements that enhanced team productivity and service speed.
Supervised kitchen staff to ensure efficient meal preparation and service.
Supervised daily operations, ensuring compliance with safety and quality standards.
Developed daily menus while accommodating dietary restrictions and preferences.
Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
Host
5 Months
Stockmans Restaurant | 10.2022 - 03.2023
Greeted and seated guests, ensuring a welcoming atmosphere.
Managed reservation system, optimizing table turnover and guest flow.
Trained new hosts on operational procedures and customer service standards.
Monitored dining area to maintain cleanliness and organization during peak hours.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Front Desk Receptionist
2 Months
Shilo Inns | 06.2022 - 08.2022
Managed front desk operations, ensuring seamless guest check-in and check-out processes.
Assisted guests with inquiries, providing information on hotel amenities and local attractions.
Handled guest complaints professionally, resolving issues to enhance customer satisfaction.