Kylie Simpson
Idaho Falls
Summary
Detail-oriented operations and account management professional with experience managing high-volume customer accounts, claims resolution, reporting systems, and cross-functional coordination in fast-paced environments. Skilled in process improvement, customer communication, data tracking, and operational support. Proven ability to manage multiple priorities, develop reporting systems, and improve organizational visibility through metrics and workflow tracking. Highly motivated, with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Claims Manager
Interwest Moving and storage
10.2024 - Current
- Manage customer claims from investigation through resolution, settlement, and payment coordination
- Maintain claim records, reporting data, and financial tracking for leadership review
- Develop and maintain claims tracking systems and reporting tools using Google Sheets and internal platforms
- Create daily and weekly claims metrics reports to improve operational visibility and communication
- Collaborate with operations teams, vendors, and external partners to resolve claims efficiently
- Support claims prevention initiatives and provide high-level customer service while maintaining company standards
Senior Corporate Relocation Coordinator / Account Manager
Interwest Moving and storage
06.2020 - 10.2024
- Managed high-volume customer accounts and coordinated daily operational activities in fast-paced environments
- Maintained client communication, scheduling, documentation, and account updates across multiple projects
- Utilized Google Workspace, CRM systems, and internal platforms to track customer needs and operational progress
- Built strong customer relationships through proactive communication and problem resolution
Center Manager
Check into Cash
09.2017 - 02.2019
- Performed financial assistance to customers via loans and check cashing. Receive and log customer payments. obtain and maintain customer relationships. Managerial duties include staffing, payroll, opening and closing the store, and inventory
Education
Associates business degree -
DEVRY UNIVERSITY
01.2025
GED -
01.2016
Skills
- Account Management
- Claims Resolution
- Process Improvement
- Customer Success
- Operations Coordination
- Reporting & Analytics
- CRM Management
- Spreadsheet Tracking
- Team Collaboration
- Client Communication
- Administrative Support
- Data Management
- Customer relationship management
- Claims investigation
Timeline
Claims Manager
Interwest Moving and storage
10.2024 - Current
Senior Corporate Relocation Coordinator / Account Manager
Interwest Moving and storage
06.2020 - 10.2024
Center Manager
Check into Cash
09.2017 - 02.2019
Associates business degree -
DEVRY UNIVERSITY