Kylynn Goucher
Potlatch
Summary
Detail-oriented professional recognized for exceptional productivity and efficient task execution. Proven ability to enhance customer service through strong communication, empathy, and teamwork skills. Consistently delivers results that exceed expectations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Ophthalmic Medical Technician
Clearview Eye Clinic
Moscow
12.2023 - Current
- Maintained accurate patient records in electronic health record systems.
- Collaborated with ophthalmologists to discuss patient care and treatment plans.
- Scheduled appointments and managed patient flow within the clinic efficiently.
- Assisted ophthalmologists in performing advanced diagnostic procedures such as slit lamp examinations, fundus photography, fluorescein angiography, and laser treatments.
- Conducted patient intake, recorded medical histories, and verified insurance information.
- Answered phones calls promptly and responded appropriately to inquiries from patients or staff members.
Referrals Coordinator
Moscow Medical
Moscow
11.2021 - 12.2023
- Coordinated patient referrals to specialists and services within healthcare network.
- Assisted in maintaining accurate patient records and referral documentation.
- Communicated with insurance companies to verify eligibility and coverage details.
- Ensured compliance with healthcare regulations in all referral activities.
- Managed scheduling of appointments and follow-up communications with patients.
- Answered questions and resolved concerns raised by both patients and specialists.
Education
High School Diploma -
Potlatch Jr-Sr High School
Potlatch, ID06-2013
Skills
- Electronic health records
- Patient scheduling
- Medical terminology
- Problem solving
- Appointment scheduling
- Effective communication
Timeline
Ophthalmic Medical Technician
Clearview Eye Clinic
12.2023 - Current
Referrals Coordinator
Moscow Medical
11.2021 - 12.2023
High School Diploma -
Potlatch Jr-Sr High School
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