Lacee Blackstone
Boise,ID
Summary
Committed to delivering outstanding service and unparalleled support, I prioritize customer satisfaction. With a strong grasp of customer service best practices, I possess expertise in addressing diverse customer needs. I excel at exploring solutions to provide optimal assistance and consistently strive to exceed expectations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
T-Mobile
04.2024 - Current
- Resolve customer inquiries with efficiency, achieving department quality and productivity goals through customer service and data entry
- Responded to customer requests for products, services, and company information.
- Adapt to new tools and processes, demonstrating strong work ethic and punctuality
- Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances on 90% of all calls
- Provide effective and timely resolution of various customer inquiries and concerns by resolving the issue on the first call with a 90% accuracy rating
- Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in what we value, organizational requirements, and competencies needed for the Expert role
- Managed an average of 80+ inbound calls per day, consistently achieving a 93% positive customer satisfaction rating
Social Media Content Moderator
Teleperformance USA
06.2022 - 04.2024
- Ensured content compliance with platform policies, reducing violations by 20%
- Monitored and removed inappropriate user content while maintaining detailed records of activities
- Collaborated with teams to implement moderation improvements, enhancing user satisfaction
- Analyze data to improve the overall user experience on the platform
- Review the reported content within agreed turnaround times and standards of quality
- Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users
- Strong interpersonal skills, verbal, and written communication skills and most importantly empathy including data entry
Education
High School Diploma -
Kuna High School
Kuna, ID05-2017
Skills
- Data Entry & Accuracy
- Time Management
- Attention to Detail
- Problem Solving
- Content Moderation
- Critical Thinking
- Customer Service
- Complaint resolution
- Account updating
- Scheduling
- Call escalation
- Multi-task management
- Data collection
- Microsoft Excel
- Payment processing
Timeline
Customer Service Representative
T-Mobile
04.2024 - Current
Social Media Content Moderator
Teleperformance USA
06.2022 - 04.2024
High School Diploma -
Kuna High School
Similar Profiles
NAVEEN PELLURUNAVEEN PELLURU
Senior Manager at T-MobileSenior Manager at T-Mobile
Karlee CavanaghKarlee Cavanagh
Senior Manager, Legal Compliance at T-MobileSenior Manager, Legal Compliance at T-Mobile
Madhu RudrappaMadhu Rudrappa
Software Engineering Sr Analyst at T-MobileSoftware Engineering Sr Analyst at T-Mobile