Lanette Corona-Twist
Nampa
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Ambitions Of Idaho
02.2013 - Current
- Provided compassionate care to individuals with disabilities, enhancing daily living skills and overall well-being.
- Supported clients in achieving personal goals through tailored assistance and encouragement in daily activities.
- Collaborated with multidisciplinary teams to develop and implement individualized support plans for diverse client needs.
- Monitored client progress, documenting behavioral changes to inform adjustments in care strategies effectively.
Parts Associate
Camping World
02.2022 - 01.2025
- Managed inventory levels, ensuring timely availability of parts for customer orders.
- Assisted customers in identifying and sourcing required parts, enhancing overall service experience.
- Streamlined parts ordering process by implementing efficient tracking systems.
- Collaborated with team to maintain organized stock areas, improving workflow efficiency.
Customer Service Representative
World Connection
02.2021 - 02.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Managed high-volume calls while maintaining professionalism and accuracy in information provided.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Order Picker
Amazon
02.2021 - 10.2021
- Operated handheld scanners to accurately pick and track inventory items.
- Maintained organized workstations to enhance efficiency and workflow.
- Collaborated with team members to meet daily order fulfillment targets.
- Implemented safety protocols to ensure a secure working environment.
Education
High School Diploma -
Caldwell Senior High School
CaldwellSkills
- Customer Service
- Problem-solving
- Accountable
- Adaptable
- Detail-oriented
- Compassionate
- Critical Thinking
- Interpersonal Skills
- Punctual
- Quick Learner
- Time Management
Timeline
Parts Associate
Camping World
02.2022 - 01.2025
Customer Service Representative
World Connection
02.2021 - 02.2022
Order Picker
Amazon
02.2021 - 10.2021
Direct Support Professional
Ambitions Of Idaho
02.2013 - Current
High School Diploma -
Caldwell Senior High School