Langston Spurgeon
Rigby
Summary
Dependable team associate with a strong focus on enhancing customer satisfaction and maintaining operational efficiency. Proven ability to resolve issues promptly while ensuring a clean and safe work environment.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Seasonal Team Associate
Wal-Mart Supercenter
Idaho Falls, ID
08.2021 - Current
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Resolved customer inquiries and issues effectively, maintaining positive store reputation.
- Collaborated with team members to optimize store layout for enhanced customer experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
Maintenance Crew Member
Publix Grocery Store
Murfreesboro, TN
05.2017 - 02.2020
- Conducted routine maintenance and repairs on store facilities and equipment.
- Trained new crew members on safety procedures and maintenance best practices.
- Verified completion of routine maintenance tasks, ensuring adherence to facility standards.
- Streamlined workflow processes by identifying and addressing inefficiencies in maintenance operations.
- Implemented cleaning protocols, enhancing safety and sanitation in shopping environment.
- Monitored inventory levels of cleaning supplies and equipment for operational efficiency.
Education
High School Diploma -
Fairfax Highschool
Fairfax, OKSkills
- Inventory management
- Customer service
- Workplace safety
- Safety
- Problem-solving
- Decision-making
- Critical thinking
- Attention to detail
- Willingness to learn
- Dependable and responsible
- Clear communication
- Positive attitude
Accomplishments
- Took charge of a massive cleaning task removing fifty shelves and base plates from the inside of store freezers and using my experience and problem solving skills managed to finish cleaning and replacing all of them in under 4 hours, allowing the rest of the team to restock and prep the freezers by the end of the shift.
- Assisted in helping change store policy for clearance and discounted items in store to help fight customer confusion of prices and made it easier for cashiers to correct potential pricing errors.
- Went above and beyond to find a car seat for a customer, going into our back room and searching through several pallets of merchandise to find the item they wanted and then repackaged and organized the pallet it was found on.
Certification
Walkie-stacker (forklift) certification
Timeline
Seasonal Team Associate
Wal-Mart Supercenter
08.2021 - Current
Maintenance Crew Member
Publix Grocery Store
05.2017 - 02.2020
High School Diploma -
Fairfax Highschool