Lani Young
Boise
Summary
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in [Desired Position] role.
Overview
4
4
years of professional experience
Work History
HOSTESS
Olive Garden Restaurant
Idaho Falls, ID
08.2022 - 08.2023
- Greeted guests warmly upon arrival, seating them promptly
- Verified reservations and wait times with customers
- Maintained a clean and organized dining area
- Assisted in preparing the restaurant for opening and closing shifts
- Provided menus to customers and answered questions regarding menu items
- Checked identification of customers prior to serving alcoholic beverages
- Managed the waiting list, ensuring that all parties were seated in a timely manner
- Monitored customer satisfaction levels throughout their meal experience
- Ensured compliance with health and safety regulations at all times
- Communicated clearly with kitchen staff regarding customer orders
- Created an enjoyable atmosphere by engaging in friendly conversation with guests
- Handled cash payments and reconciled daily transactions accurately
Server
Raibu Sushi Bar
Boise, ID
11.2025 - Current
- Assisted in maintaining inventory levels through regular stock checks and ordering supplies.
- Implemented upselling techniques to increase average check totals effectively.
- Resolved guest complaints with professionalism, ensuring satisfaction and repeat patronage.
- Monitored dining room activities to optimize workflow during peak hours efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
SERVER/HOSTESS
Caffe Lucianos
US
09.2023 - Current
- Greeted guests warmly upon arrival, seating them promptly
- Verified reservations and wait times with customers
- Maintained a clean and organized dining area
- Assisted in preparing the restaurant for opening and closing shifts
- Provided menus to customers and answered questions regarding menu items
- Checked identification of customers prior to serving alcoholic beverages
- Managed the waiting list, ensuring that all parties were seated in a timely manner
- Monitored customer satisfaction levels throughout their meal experience
- Ensured compliance with health and safety regulations at all times
- Communicated clearly with kitchen staff regarding customer orders
- Created an enjoyable atmosphere by engaging in friendly conversation with guests
- Handled cash payments and reconciled daily transactions accurately
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Resolved customer complaints and inquiries in a timely manner.
- Delivered customer checks and securely processed credit card or cash payments.
- Monitored food and beverage levels to satisfy customer needs.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
Server
Kona Grill
Merdian ID
11.2024 - 05.2025
- Provided exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Managed dining area cleanliness and organization to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new team members on menu items, service standards, and restaurant protocols.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
HOST/EXPO
Owyhee Tavern
Boise, Idaho
09.2024 - 11.2024
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Trained new staff members on proper hosting etiquette and procedures.
- Engaged with guests to maximize satisfaction with food and service.
- Stocked service areas with supplies to deliver faster service to guests.
- Helped bus tables and ran food to patrons during high-volume periods.
- Provided exemplary food presentation techniques for dishes served at the restaurant.
Education
High School Diploma - Communication
Boise State University
ID11-2024
Skills
- Customer Service
- Team Collaboration
- Guest Engagement
- Active Listening
- Goal Setting
- Problem-Solving
- Sharp memory
- Cash Handling
- Communication
- Order Management
- Multitasking proficiency
- Team player mentality
- Up-selling techniques
Timeline
Server
Raibu Sushi Bar
11.2025 - Current
Server
Kona Grill
11.2024 - 05.2025
HOST/EXPO
Owyhee Tavern
09.2024 - 11.2024
SERVER/HOSTESS
Caffe Lucianos
09.2023 - Current
HOSTESS
Olive Garden Restaurant
08.2022 - 08.2023
High School Diploma - Communication
Boise State University