LARONNA AMAYA
Idaho Falls
Summary
Dedicated receptionist with strong organizational and time management skills. Proven ability in appointment scheduling and client relations, enhancing service delivery in a fast-paced environment.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
18
18
years of professional experience
Work History
Receptionist
ROCKY MOUNTAIN SPINE AND SPORT
Idaho Falls, ID
05.2022 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated communication between patients and healthcare providers to ensure seamless service delivery.
- Processed patient intake forms and verified insurance information for accurate record-keeping.
- Assisted in maintaining an organized reception area, promoting a welcoming environment for patients.
- Handled multi-line phone systems, directing calls to appropriate staff members promptly.
Deli Service Clerk
Broulims
AMMON, IDAHO
09.2015 - 05.2022
- Operated deli equipment safely and efficiently, ensuring adherence to food safety standards.
- Maintained cleanliness and organization of work area, contributing to a sanitary environment.
- Collaborated with team members to prepare high-quality deli products for display and sale.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty through effective problem-solving skills.
Area Supervisor
Ross Dress for Less
Idaho Falls, ID
04.2008 - 10.2014
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on best practices for customer service and inventory management.
- Implemented visual merchandising standards to enhance product presentation and drive sales.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Developed action plans for underperforming areas, leading to improved store performance.
Education
GED -
COLLEGE OF EASTERN IDAHO
Idaho Falls, IDSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Verbal and written communication
- Customer/Client relations
- Data inputting
Timeline
Receptionist
ROCKY MOUNTAIN SPINE AND SPORT
05.2022 - Current
Deli Service Clerk
Broulims
09.2015 - 05.2022
Area Supervisor
Ross Dress for Less
04.2008 - 10.2014
GED -
COLLEGE OF EASTERN IDAHO