Laura Davis
Parma
Summary
Proven track record of thriving in fast-paced environments with 18 years of experience in customer service-focused roles. Adapt quickly to changing circumstances and deliver exceptional service, resulting in high levels of customer satisfaction. Adept at handling challenging situations with professionalism and efficiency, ensuring positive outcomes for both customers and the company. Dedication to providing top-notch service makes a valuable asset in any customer-facing role.
Overview
17
17
years of professional experience
Work History
Waitress
Apple Lucy's Diner
04.2008 - Current
- Waitress/Cook
- Operated Register
- Prep work, opening and closing duties including closing out the register and managing the schedule.
Account Executive
Phoenix Capital Group
05.2022 - 03.2025
- Identified past due accounts and contacted account holders to arrange payment.
- Verified all truckloads were delivered.
- Customer service phone calls.
- Verified prospective client accounts.
- Managed multiple client accounts and handled all funding
Escrow Assistant
TitleOne
06.2020 - 05.2021
- Facilitated communication between clients and lenders, ensuring clear understanding of escrow processes.
- Managed documentation and data entry in escrow management systems for accuracy and efficiency.
- Coordinated scheduling of closing appointments, optimizing client and agent availability.
- Reviewed contracts and legal documents for compliance with regulations and company policies.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Followed-up on status of releases, policies, and return of recorded documents.
- Efficiently executed closing documentation signings
Escrow Assistant
Pioneer Title Co.
08.2018 - 06.2020
- Facilitated communication between clients and lenders, ensuring clear understanding of escrow processes.
- Managed documentation and data entry in escrow management systems for accuracy and efficiency.
- Coordinated scheduling of closing appointments, optimizing client and agent availability.
- Reviewed contracts and legal documents for compliance with regulations and company policies.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Followed-up on status of releases, policies, and return of recorded documents.
- Efficiently executed closing documentation signings
Bartender
Bootleggers Restaurant
03.2019 - 09.2019
- Bartender
- Open/close duties
- Small town bar
Account Executive
WEX/FleetOne
02.2014 - 08.2018
- Identified past due accounts and contacted account holders to arrange payment.
- Verified all truckloads were delivered.
- Customer service phone calls.
- Verified prospective client accounts.
- Managed multiple client accounts and handled all funding
Education
Some College (No Degree) -
Boise State University
Boise, IDHigh School Diploma -
Nampa Christian High School
06.2009
Skills
- Preparation tasks
- Service excellence
- Skilled at managing multiple tasks
- Bartending experience
Timeline
Account Executive
Phoenix Capital Group
05.2022 - 03.2025
Escrow Assistant
TitleOne
06.2020 - 05.2021
Bartender
Bootleggers Restaurant
03.2019 - 09.2019
Escrow Assistant
Pioneer Title Co.
08.2018 - 06.2020
Account Executive
WEX/FleetOne
02.2014 - 08.2018
Waitress
Apple Lucy's Diner
04.2008 - Current
High School Diploma -
Nampa Christian High School
Some College (No Degree) -
Boise State University
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