Lauren Grow
Boise
Summary
Dynamic professional with a proven track record at Intermountain Hospital, excelling in organization and time management. Adept at managing multi-line phone systems and maintaining accurate electronic health records, resulting in improved patient satisfaction. Strong data entry skills complemented by a commitment to delivering exceptional service and support in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Receptionist/Intake Coordinator
Intermountain Hospital
11.2024 - Current
- Greeted and assisted patients, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Maintained accurate records in electronic health record systems.
- Processed patient intake forms, verifying insurance information and personal details.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Pharmacy Technician
CVS/caremark
04.2022 - 10.2024
- Processed prescription transactions efficiently using pharmacy management software.
- Educated patients on medication usage, side effects, and storage guidelines effectively.
- Collaborated with healthcare professionals to optimize patient care outcomes consistently.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
Veterinary Assistant
Broadway Vet
12.2020 - 03.2022
- Assisted veterinarians during examinations and surgeries, ensuring efficiency in patient care.
- Maintained accurate medical records and documentation for all animal patients.
- Provided compassionate support to pet owners, addressing concerns and inquiries effectively.
- Prepared treatment areas and surgical instruments, ensuring compliance with safety protocols.
- Educated pet owners on proper care, vaccination schedules, and nutrition guidelines.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Education
High School Diploma -
Capital High School
Boise, IDSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Receptionist/Intake Coordinator
Intermountain Hospital
11.2024 - Current
Pharmacy Technician
CVS/caremark
04.2022 - 10.2024
Veterinary Assistant
Broadway Vet
12.2020 - 03.2022
High School Diploma -
Capital High School