Summary
Overview
Work History
Education
Skills
Notary Licensed
Timeline
Generic

Lauren Hilde

Coeur D'Alene

Summary

Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.

Experienced with financial advising, customer service, and sales. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.

Overview

12
12
years of professional experience

Work History

Personal Banker

KeyBank
08.2022 - Current
  • Serve as the primary sales and service contact for new and existing clients, focusing on acquiring new consumer and small business clients and expanding relationships with existing clients.
  • Engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in clients’ financial wellness, both in person and through proactive calling efforts.
  • Act as a problem solver, trusted advisor, and partner to individuals and businesses within the community.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Tracked and processed customer account requests and applications.

Community Manager

Encore at Columbia Station/Thrive Property Management
01.2022 - 06.2022
  • Managed a 96-unit lease-up/mid-rise property.

Assistant Manager

Encore Apartments/Epic Asset Management
12.2019 - 04.2022
  • Assisted in managing a 401-unit property.

Leasing Manager

Belara at Lakeland/Greystar
01.2019 - 12.2019
  • Managed leasing team for a 420-unit property.

Community Manager

Barkley Ridge Apartments/Indigo Real Estate
06.2018 - 12.2018
  • Managed a 112-unit tax credit (low income) community.

Business Office Manager

Eagle Springs/Senior Lifestyle
09.2017 - 06.2018
  • Managed financial office for memory care facility.
  • Posted payments for all residents.
  • Conducted introduction interviews for new residents.
  • Handled HR responsibilities, including conducting new employee interviews, running background checks, and submitting drug screenings.
  • Ensured compliance with WA state requirements for care facilities.
  • Collaborated with the WA state health department during facility inspections.
  • Created weekly employee schedules and managed staffing.
  • Hired and managed the facility’s receptionist.
  • Addressed employee complaints and resolved internal issues.
  • Assisted with marketing and event planning to attract new clients.

Assistant Manager

ConAM Management
03.2013 - 08.2017
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Communicated effectively with owners, residents, and on-site associates.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.

Business Manager

Park at Dash Point
01.2017 - 08.2017
  • Managed a 280-unit property.

Business Manager

Merrill Creek Apartments
08.2015 - 01.2017
  • Managed a 149-unit property.

Business Manager

Mallard Pointe at Riverbend
03.2013 - 08.2015
  • Managed a 181-unit property.

Education

Diploma -

Auburn High School
01.2011

Running Start Program

Green River College
01.2013

Skills

  • Branch operations
  • Customer service
  • Customer satisfaction
  • Cash handling
  • Fraud prevention
  • Sales expertise
  • Attention to detail
  • Banking policies and procedures

Notary Licensed

Notary licensed

Medallion stamp certified

Nationwide Mortgage Licensing System Registration #2403928

Top Banker for year of 2023

Top banker for production quarter 1 and 2 year of 2023

Timeline

Personal Banker

KeyBank
08.2022 - Current

Community Manager

Encore at Columbia Station/Thrive Property Management
01.2022 - 06.2022

Assistant Manager

Encore Apartments/Epic Asset Management
12.2019 - 04.2022

Leasing Manager

Belara at Lakeland/Greystar
01.2019 - 12.2019

Community Manager

Barkley Ridge Apartments/Indigo Real Estate
06.2018 - 12.2018

Business Office Manager

Eagle Springs/Senior Lifestyle
09.2017 - 06.2018

Business Manager

Park at Dash Point
01.2017 - 08.2017

Business Manager

Merrill Creek Apartments
08.2015 - 01.2017

Assistant Manager

ConAM Management
03.2013 - 08.2017

Business Manager

Mallard Pointe at Riverbend
03.2013 - 08.2015

Running Start Program

Green River College

Diploma -

Auburn High School

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