Jl. Prof. Dr. Latumeten No.33, RT.001/RW.005, Jemb. Besi, Kec. Tambora, Kota Jakarta Barat,JK
Summary
Experienced Housekeeping and Laundry professional with over 15 years in luxury hospitality, including international cruise-line experience. Proven track record in managing large teams, enhancing operational efficiency, and maintaining impeccable cleanliness and safety standards. Strong leadership skills with the ability to drive guest satisfaction, optimize resources, and ensure seamless coordination across departments.
Overview
22
22
years of professional experience
2
2
Languages
Work History
HOUSEKEEPING MANAGER
Fairmont Jakarta
01.2023 - Current
Direct daily housekeeping operations, ensuring the highest standards of cleanliness across guest rooms, public areas, and facilities.
Lead a team of 98 employees including hiring, training, scheduling, and performance reviews.
Implement SOPs and maintain quality control across all housekeeping functions.
Manage inventory and costs for linens, amenities, and chemicals.
Coordinate maintenance needs and enforce hygiene and safety compliance.
Respond to guest feedback promptly to sustain high satisfaction scores.
LAUNDRY MANAGER
Fairmont Jakarta
01.2018 - 01.2023
Supervised daily laundry operations ensuring efficient processing and high-quality output.
Trained and overseen laundry staff to meet productivity goals.
Managed linen and chemical inventory and controlled operational costs.
Oversaw equipment maintenance to minimize downtime.
Ensured compliance with hygiene and chemical safety standards.
LAUNDRY COORDINATOR (CLUSTER)
Plataran Borobudur Resort & Spa and Plataran Heritage Borobudur Hotel & Convention Center
01.2017 - 01.2018
LAUNDRY ATTENDANT – LAUNDRY MASTER
Royal Caribbean International Cruise Line
01.2008 - 01.2015
ROOM ATTENDANT
Grand Wahid Quality Hotel Salatiga
01.2004 - 01.2008
Education
English Diploma III - Faculty of Language and Literature
DIAN NUSWANTORO UNIVERSITY
Semarang, Indonesia
01.2004
Senior High School - undefined
DON BOSKO
Semarang, Indonesia
01.2001
Junior High School - undefined
MARIA GORETTI
Semarang, Indonesia
01.1997
Elementary School - undefined
KANISIUS HASSANUDIN
Semarang, Indonesia
01.1994
Skills
Microsoft Office (Word, Excel, PowerPoint)
Housekeeping Operations Management
Laundry Operations & Production Flow
Inventory & Cost Control
Timeline
HOUSEKEEPING MANAGER
Fairmont Jakarta
01.2023 - Current
LAUNDRY MANAGER
Fairmont Jakarta
01.2018 - 01.2023
LAUNDRY COORDINATOR (CLUSTER)
Plataran Borobudur Resort & Spa and Plataran Heritage Borobudur Hotel & Convention Center
01.2017 - 01.2018
LAUNDRY ATTENDANT – LAUNDRY MASTER
Royal Caribbean International Cruise Line
01.2008 - 01.2015
ROOM ATTENDANT
Grand Wahid Quality Hotel Salatiga
01.2004 - 01.2008
English Diploma III - Faculty of Language and Literature
Pharmacy Reimbursement Specialist at Accredo Health Group / Express Scripts / CignaPharmacy Reimbursement Specialist at Accredo Health Group / Express Scripts / Cigna