Lawrence Collins

Field Service Engineer

GE Healthcare

01.1983 - 07.2020

Diagnosed and resolved technical issues for medical imaging equipment, ensuring optimal performance.
Conducted preventive maintenance on advanced healthcare systems to enhance reliability and reduce downtime.
Collaborated with cross-functional teams to implement service protocols, improving workflow efficiency across departments.
Trained junior engineers on equipment operation and troubleshooting techniques, fostering knowledge transfer within the team.
Analyzed field service data to identify trends, driving strategic improvements in service delivery and client engagement.
Performed onsite installation, modification and maintenance of systems and equipment.
Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
Scheduled service calls according to customer location and urgency of need.
Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
Maintained tools and equipment, parts inventory, and library of machine manuals.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Checked safety practices and integrity of PPE.
Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
Updated and maintained assigned machines per manufacturer specifications.
Installed and repaired CAT scanners, MRI machines, cardiovascular labs, as well as 5 other modalities of diagnostic imaging equipment on clients' premises.
Work with contractors, planning and zoning, as well as various site planning needs to validate all safety and governmental requirements for radiation emission devices.