Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Lawrence Collins

Boise

Summary

Dynamic Field Service Engineer with GE Healthcare, skilled in troubleshooting and repair of advanced medical imaging equipment. Proven track record in enhancing service delivery through effective project management and strong customer relations. Expertise in preventive maintenance and remote support, ensuring optimal performance and client satisfaction.

Overview

38
38
years of professional experience

Work History

Field Service Engineer

GE Healthcare
01.1983 - 07.2020
  • Diagnosed and resolved technical issues for medical imaging equipment, ensuring optimal performance.
  • Conducted preventive maintenance on advanced healthcare systems to enhance reliability and reduce downtime.
  • Collaborated with cross-functional teams to implement service protocols, improving workflow efficiency across departments.
  • Trained junior engineers on equipment operation and troubleshooting techniques, fostering knowledge transfer within the team.
  • Analyzed field service data to identify trends, driving strategic improvements in service delivery and client engagement.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
  • Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
  • Scheduled service calls according to customer location and urgency of need.
  • Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
  • Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
  • Maintained tools and equipment, parts inventory, and library of machine manuals.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Checked safety practices and integrity of PPE.
  • Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
  • Updated and maintained assigned machines per manufacturer specifications.
  • Installed and repaired CAT scanners, MRI machines, cardiovascular labs, as well as 5 other modalities of diagnostic imaging equipment on clients' premises.
  • Work with contractors, planning and zoning, as well as various site planning needs to validate all safety and governmental requirements for radiation emission devices.

Education

Associate of Science - Electronics Engineering Technology

ITT
Boise, ID
12-1982

Skills

  • complex, long range, project management
  • Remote support
  • On-site support
  • Equipment installation
  • Troubleshooting and repair
  • Customer facing Soft skills, from service sales, to contract negotiation and customer issue resolution
  • Customer service management
  • Mechanical troubleshooting
  • Performance testing and government regulatory compliance
  • Software installation
  • Supplier relations
  • Instrumentation calibration
  • Preventive Maintenance
  • Schematic reading
  • Hardware installation
  • Coordinating projects

Interests

My hobbies include music (I play guitar, drums, and sing) as well as anything motorsports

i currently have a 1970 cougar in my garage that I'm building with my grandson We have a 1966 mustang in line behind it, and we have a 1968 firebird that we have done a complete frame off rebuild, and that we are racing at tracks in the northwest

Timeline

Field Service Engineer

GE Healthcare
01.1983 - 07.2020

Associate of Science - Electronics Engineering Technology

ITT
Lawrence Collins