Layla Hendricks
Boise
Summary
Experienced in the restaurant and fast food industry with a diverse skill set in serving, cleaning, customer service, management, food safety, money handling, cross training, and leadership. Skilled at delivering exceptional customer service, maintaining cleanliness and food safety standards, effectively managing teams, and handling financial transactions with precision. Committed to continuous learning and development and capable of taking on new work environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
08.2022 - 09.2024
- Began as a crew member in August of 2022.
- Promoted to crew trainer in 2023, then began the manager training process shortly after.
- Became certified in January of 2024.
- Made positioning guides, counted tills, tested the food for correct temperatures before serving, and took charge during shifts.
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving disputes, maintaining open lines of communication, and ensuring high-quality service.
Crew Leader
Sonic Drive-In
09.2020 - 04.2021
- Began as a crew member and was then promoted to crew leader in the beginning of 2021.
- Opened the front of the store in the mornings, ensuring things are fresh, stocked, and clean.
- Crew leaders ensured that crew members were staying on task, getting orders out, and assisting the managers as much as possible.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties.
Cashier/server
Idaho Pizza Company
04.2019 - 06.2020
- Began and remained as a cashier and server.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Operated cash register for cash and credit card transactions.
- Cleaned and sanitized bathrooms, kitchens and other similar areas.
Education
High school diploma -
Capital Senior High School
Boise, ID05.2020
Skills
- Serving Experience
- Restaurant management
- Busser
- Food Service
- Leadership
- Supervising experience
- Food Handling
- Food Safety
- Cleaning
- Customer service
Certification
ServSafe, 08/01/23, 08/01/28, Certification in food safety and food protection management, given by the American National Standards Institute (ANSI) and the Conference for Food Protection (CFP).
Timeline
Manager
McDonald's
08.2022 - 09.2024
Crew Leader
Sonic Drive-In
09.2020 - 04.2021
Cashier/server
Idaho Pizza Company
04.2019 - 06.2020
High school diploma -
Capital Senior High School
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