Layla Horlock
Summary
Dynamic and quick to learn professional with extensive experience in customer service and staff management. Proven ability to train and mentor teams, enhance customer satisfaction, and maintain operational excellence. Skilled in inventory control and relationship building, consistently achieving high standards in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Donut King
06.2025 - Current
- Supervised daily operations to maintain quality and service standards.
- Trained and mentored new staff on customer service protocols and product knowledge.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty retention.
- Prepared espresso beverages and consistently produced beautiful latte art.
- Opened and closed the store, including set up, shutdown, decorating of donuts and security measures.
- Created and managed cash floats for the following day.
- Balanced daily cash taking and completed banking
Team Member
City Beach
03.2025 - 09.2025
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Collaborated with team members to maintain store presentation standards and inventory organization.
- Operated Point of Sale (POS) system accurately for customer transactions and returns.
- Participated in promotional activities.
- Maintained cleanliness and organization of fitting room area, ensuring a welcoming environment for patrons.
- Tagged merchandise accurately according to company standards.
Restaurant Team Member
Grill'd
10.2024 - 01.2025
- Delivered exceptional customer service in fast-paced restaurant environment.
- Collaborated with team members to ensure efficient kitchen operations and timely order fulfillment.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Completed high-volume orders within tight deadlines while maintaining attention to detail in dish assembly and presentation.
- Reduced food waste by implementing proper storage techniques and rotating inventory regularly.
- Worked effectively in fast-paced environments.
Cashier
IGA Supermarket
10.2022 - 12.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Managed cash drawer, balancing funds at the end of shifts to maintain accuracy.
- Trained new cashiers on checkout procedures and customer service best practices.
- Educated customers about various tobacco products to help them make informed purchasing decisions.
- Conducted age verification checks diligently for all tobacco product purchases in adherence to legal requirements.
- Designed and executed creative decor themes for various events, enhancing overall aesthetic appeal.
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Inventory control
- Staff discipline
- Team building
- Relationship building
- Policy enforcement
Certification
Responsible Service of Alcohol (RSA)
Certificate in Hospitality
Timeline
Supervisor
Donut King
06.2025 - Current
Team Member
City Beach
03.2025 - 09.2025
Restaurant Team Member
Grill'd
10.2024 - 01.2025
Cashier
IGA Supermarket
10.2022 - 12.2024