Layla Spano
Boise
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
5
5
years of professional experience
Work History
Client Success Coordinator and Compliance Liaison
Verde Fulfillment USA
04.2023 - Current
- Coordinated logistics and inventory management to ensure timely fulfillment of customer orders.
- Streamlined communication between departments to enhance operational efficiency and reduce delays.
- Assisted in developing process documentation for training new team members on standard operating procedures.
- Managed scheduling of resources and personnel to optimize workflow and meet project deadlines.
- Collaborated with cross-functional teams to identify improvement opportunities in fulfillment processes.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
Twos Teacher
New Horizons Daycare
01.2022 - 04.2023
- Facilitated developmental activities promoting language and social skills in children aged two.
- Implemented age-appropriate learning curricula fostering cognitive growth and creativity.
- Supervised daily classroom activities ensuring a safe and nurturing environment.
- Collaborated with parents to discuss child progress and address concerns effectively.
Appointment Scheduler
Dabella
03.2021 - 01.2022
- Scheduled appointments using CRM software to optimize daily workflow and enhance customer satisfaction.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Education
Associate of Arts - Clinical Psychology
College of Western Idaho
Nampa, ID12-2026
Skills
- Multitasking and organization
- Customer service
- Data entry
- Event coordination
- Regulatory compliance
- Relationship building
- MS office
- Discretion and confidentiality
- Document management
- Scheduling and calendar management
- Presenting ideas and plans
Timeline
Client Success Coordinator and Compliance Liaison
Verde Fulfillment USA
04.2023 - Current
Twos Teacher
New Horizons Daycare
01.2022 - 04.2023
Appointment Scheduler
Dabella
03.2021 - 01.2022
Associate of Arts - Clinical Psychology
College of Western Idaho