Leena Wheeler
Wendell
Summary
Dynamic professional with extensive experience in training and customer service at Chick-fil-A. Proven ability to enhance team performance through effective staff training and performance monitoring. Skilled in compliance requirements and active listening, fostering a positive environment that promotes engagement and professionalism. Committed to delivering exceptional service and ensuring high standards of operation.
Energetic and personable professional with excellent communication and leadership skills. Possesses strong understanding of adult learning principles and training methodologies, along with proficiency in developing and delivering engaging training sessions. Dedicated to fostering positive and collaborative team environment to drive performance and achievement.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Team Trainer
Chick-fil-A
11.2023 - Current
- Facilitated hands-on training sessions to enhance service delivery and customer experience.
- Monitored performance of trainees, providing constructive feedback to ensure skill proficiency.
- Collaborated with management to identify training needs based on team performance metrics.
- Promoted a positive learning environment by encouraging open communication among team members.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Nersery Worker
Baptist Tabernacle Church
01.2023 - 01.2025
- Supervised daily activities, ensuring safety and engagement for children in nursery care.
- Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
- Communicated effectively with parents regarding child development and daily progress updates.
- Maintained cleanliness and organization of nursery space to support a healthy learning environment.
- Monitored children's behavior, addressing issues promptly to promote positive interactions among peers.
- Developed strong relationships with families through open communication channels and frequent updates on their child''s wellbeing.
- Implemented positive discipline techniques to guide children''s behavior in a constructive manner.
Assistant Dog Groomer
Shampoochies
2014 - 2023
- Assisted in grooming services, ensuring high standards of pet care and hygiene.
- Supported lead groomers by preparing tools and equipment for grooming sessions.
- Maintained clean and organized workstations, adhering to safety protocols.
- Engaged with customers to understand specific grooming needs and preferences.
- Provided basic grooming services, including bathing and nail trimming, under supervision.
- Trained new staff on grooming techniques and customer service best practices.
Education
High School Diploma -
Corinth Holders High School
Wendell, NCSkills
- Compliance requirements
- Task delegation
- Staff training
- Performance monitoring
- Group dynamics
- Motivation techniques
- Learning styles
- Active listening
- Customer service
- Problem-solving
- Multitasking and organization
- Cleaning and sanitation
- Workplace safety
Certification
- RBT - Registered Behavior Technician, completed 40 hour training course
Timeline
Team Trainer
Chick-fil-A
11.2023 - Current
Nersery Worker
Baptist Tabernacle Church
01.2023 - 01.2025
Assistant Dog Groomer
Shampoochies
2014 - 2023
High School Diploma -
Corinth Holders High School