Leigh Greenfield
IT Manager II
Nampa,ID
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs in a 24/7 environment. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
8
8
Certificates
Work History
IT Manager II
Idaho State Police
12.2022 - Current
- Worked closely with upper management to plan, develop and execute technical strategies aligned with Idaho State Police and FBI policy.
- Onboarded new employees with training and new hire Training Plan and supporting documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with Idaho State Police, outside agencies and Vendors through communication and account development.
- Maximized performance by monitoring daily activities of a 24/7 Network Operation Center and mentoring team members to grow within the agency.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
IT Consultant
Shauna Rae’s Photography / Sunshine Rentals
01.2017 - Current
- Inspected equipment, assessed functionality and optimized controls.
- Conducted research on products, services, protocols and standards for network procurement and development efforts.
- Contributed to project cost estimates and budgets based on assessment of client needs.
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
Operations Support Analyst I
Idaho State Police
06.2022 - 12.2022
- Complied with systems procedures, agency processes and policies to promote workplace safety and quality.
- Analyzed and evaluated operational issues and determined cost-effective solutions.
- Created and maintained well-organized electronic and hard copy files to support agency processes.
- Collaborated with IT team to provide excellent customer service and foster positive work environment.
- Accomplished multiple tasks within established timeframes.
IT Operations and Support Technician
Idaho State Police
05.2017 - 06.2022
- Assisted all law enforcement agencies with their ILETS software 24/7/365
- Monitored security footage, Cisco routers, and servers around Idaho
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated and solved problems with compatibility conflicts, application operations, and hardware malfunctions, daily for law enforcement agencies around Idaho.
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
- Mentored newly hired employees on standard procedure and helped develop training.
IT Service Desk Intern
Idaho State Police
01.2016 - 05.2017
- Assisted Idaho State Police employees with computer issues, building new computers, wiping hard drives, unlocking accounts, VPN issues, remote access, Active Directory fixes, and helping maintain accurate databases of all computers.
- Assessed, troubleshot and repaired various machines such as desktops, printers and barcode scanners.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution, as well as updating documentation to reflect resolution.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Resolved problems, improved operations and provided exceptional service.
Field Service Engineer
Medical Imaging, Inc
01.2014 - 01.2015
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Scheduled service calls according to customer location and urgency of need.
- Facilitated communication between office personnel, subcontractors and customers.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Maintained tools and equipment, parts inventory and library of machine manuals.
Radar Systems Supervisor
US Navy - USS JOHN C. STENNIS
02.2009 - 02.2014
- Supervised and motivated four subordinates to become the most knowledgeable team of RADAR technicians; drove them to become the Go-to team for troubleshooting and maintenance onboard the USS John C. Stennis.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Introduced standardized training for cohesive learning environments.
- Evaluated employee performance and coached and trained to improve weak areas.
- Appraised project plans ahead of installations to verify system could be configured as detailed in project specifications.
- Read diagrams, specifications and service manuals accurately to determine repair actions.
Education
Associate of Applied Science - Information Security & Digital Forensics
College of Western Idaho
Nampa, ID 04.2015 - 05.2017
Certification
CompTIA A+
Timeline
IT Manager II
Idaho State Police
12.2022 - Current
CJIS Security Awareness Level 4
10-2022
Operations Support Analyst I
Idaho State Police
06.2022 - 12.2022
CompTIA A+
11-2020
CompTIA Network +
11-2020
CompTIA Security +
02-2020
CompTIA Project +
11-2019
Advanced Technical Certificate- Information Security and Digital Forensics
05-2017
IT Operations and Support Technician
Idaho State Police
05.2017 - 06.2022
Certified Ethical Hacker
04-2017
ILETS Certified
04-2017
IT Consultant
Shauna Rae’s Photography / Sunshine Rentals
01.2017 - Current
IT Service Desk Intern
Idaho State Police
01.2016 - 05.2017
Associate of Applied Science - Information Security & Digital Forensics
College of Western Idaho
04.2015 - 05.2017
Field Service Engineer
Medical Imaging, Inc
01.2014 - 01.2015
Radar Systems Supervisor
US Navy - USS JOHN C. STENNIS
02.2009 - 02.2014
Software and Operating System Experience
Windows Vista, 7, 8, 8.1, 10, Windows Server 2012 R2, Linux, Rapid 7 InsightVM, VMware Workstation Pro, Bomgar, Active Directory, Adaxes, Computer Management, Group Policy, Microsoft office 2010-365, Lansweeper, OpenFox, Orion SolarWinds, Android & iOS, Disk Drill, Python, Clonezilla,
Software and Operating System Experience
OpenFox (CPI), Velocity (Hirsch), Bomgar, Adaxes, Lansweeper, Windows Vista, 7, 8, 8.1, 10, Windows Server 2012 R2, Linux, Rapid 7 InsightVM, VMware Workstation Pro, Active Directory, Computer Management, Group Policy, Microsoft office 2010-365, Host Tracker, Orion SolarWinds, Android & iOS, Disk Drill, Python, Clonezilla, Portable Apps
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